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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I had never created an ID.me account when I received a letter from the IRS July 2023 stating my information had been accessed through their online services using an ID.me login. I suspect my information/biometric data was hijacked when roughly a month before I had done in-person verification for Homeland Security's KTN program- through a fourth party Staples location. Idemia is the parent company of ID.me and also verifies for the KTN. Over roughly 18 months I have never received a response from ID.me help.
The 1st agent wasn't helpful; her body language was none caring. The 2nd agent which was African American was beautiful very helpful.
Even though I did a verification I never going to ID I never got to get into my IRS because someone else has my information I've been trying to contact you guys and ask you but nobody ever got back with me
They help me look for what I needed in I thank them
I was getting some business stickers and letterhead envelopes at Vista Print and ID.me popped up at check out. At 1st I was like, $5.00... $10.00... come on for cryin' out loud. But it was at Vista Print and my experiences with them have always been awesome. Wouldn't you know, the 1st time they glitched. The 1st time I gave them a service date near the start. The second time I gave a date closer to my discharge and it went right through. Bam! It recalculated my order instantly. My total dropped from $247.00 to $198.00. Thank you ID.me and Vista Print! You'll never know how much it meant to me. When it comes to showing your appreciation to veterans, you deserve a medal and thank you for your service!
Very nice and no hard to get this ID.me thanks. I hope its a big help to check my taxes eventually.
I couldn't get ID me to work and tried to start a "ticket". There was no option listed that described my problem and no option for "other". The organization I was trying to access was also not listed as an option. I still haven't heard from customer service. If you can avoid this company,do.
Help me on everything that I needed to know where everything was at n how to do it
It was very easy it was smooth the agent she did her thing she made me feel at ease she made me feel secure I didn't even makes me feel secure all the way around like I gave five stars for a reason. ID me deserves five stars and I thank y'all again and again and again
Fast and easy I'm just waiting for email good survive
The customer service are good i will not worry anymore of I'm secure i have help that hold me in any situation
I was in a financial bind and my taxes were delayed. With ID.me it enabled me to access my pin immediately which allowed me to efile rather than snail mail which I was told would take approximately 6 weeks, which would have put me in the hole even more! Thank you ID.me 😁👍
I don't remember signing up for this under the nonprofit I cofounded, but now I'm trying to sign up due to a recent job loss. I could help with the UI interfaces, as I found them difficult to navigate.
Not gonna do it. Having a lot of trouble just submitting this thing.
The whole process took less than 10 minutes, and was incredibly easy. The instructions were clear and simple to follow.
I went on ID.me and had my document rejected by an agent that looked down on my disability and told me that because of my disability he would have to end my video conference. He gave me no options and no consideration. He could have allowed me to talk to another agent or a manager, but he chose not to.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members