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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Overall it was V. Good to Excellent. I think the document specification could be improved
Very hard. I needed help. I am 81 years old and needed lots of help.
Overall it was pretty easy to do I'll use them again
Very easy to use. Also, very easy to register and set it up. You can easily access many places with good solid sound identification verification and in this day and age we all need that.
With the ide its theft and squatters I've had, it's been hard to trust, I want to, companies are flock to do what they say
Was difficult at first but after start understand was easy to follow the instructions
Is my age in understanding how to use any kind of computer
My experience with ID.me is very cool. However, I would like ALL VA HOSPITALS to stop prioritizing illegal aliens over legal citizens who are also veterans of the United States military. I see this happening all the time at the Manhattan VA. The VA is solely for veterans.
Maravilloso la aplicación eso en menos de una semana fue con éxito
Easy to understand instructions. Fast and simple to complete.
Great with the help we received from the young lady
I went to a lot of hassle trying to use the ID.me website to log into Social Security. After uploading what they requested, I was never able to access the Social Security website. I was caught in an endless loop of being transferred between ID.me and Social Security, ID.me and Social Security, etc. etc. Etc. I never could log into Social Security using ID.me. I wonder if using another way. And I would never recommend anybody to use ID.me. It is just a total waste of time!
My experience using id.me has been very easy to use. I was able to navigate my way very easily. I trust id.me because I believe the government would not refer me to the site if it wasn't known to be safe.
Great service I would use them again 😁 thank you yes
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members