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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Ease of operation. Online directions were clear and easily followed.
Easy breezy access to IRS and other government agencies. Worked great. Secure
My wife and obtained an IP PIN. ID.me was a real challenge. It bounces from desktop to smartphone, back and forth multiple times, asking for proof of existence with email addresses, SSNs, phone numbers, driver's licenses, passports and physical addresses over and over and over. After about an hour of this, I was finally directed to the IRS site for the PIN after asking for our banking information (why?). For my wife, she couldn't get verified which required a video session with a live agent. After being verified, she was sent to the IRS website where there was no link to get the IP PIN. It took a web search on "IRS IP PIN" that took her back to ID.me again. After entering the ID.me password, she was finally sent to the appropriate IRS site where there was a link to the IP PIN. We thought we were home free but upon entering the same bank information, ID.me rejected it. We had to skip that section and just get the IP PIN. Then came the reviews, again, over and over with Captchas
By Sitejabber that won't let me proceed ("processing" forever).
Still learning how to use this. It's a good experience and challenge to learn something different
Good business deal and she was helping me as well it's was a little confusing but I think the most important part of the situation was proving my identity
Me sirvió de mucha ayuda porque una experiencia que utilizamos para corroborar nuestras cuentas,además de brindar una excelente protección a nuestros datos
I am miserable and wush i never even tried to use id me or login gov
Everything was ok I love it I'll definitely be dealing with you all again real soon thanks for your time
I had trouble with screens freezing up through out the whole process. I tried it at different locations on different days and always had the same problem. I finally got it set up and it is great now.
At first when I started id.me I felt a little challenges but I got everything correctly and I feel eased and I will recommend everyone to use id.me for their taxes
Able to access VA. Got the answer I needed.
It was very helpful to me.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members