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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It's a good experience with the worker personally he was elaborating on everything of concern and I really appreciated the help
Muy fácil y de buena calidad tube una buena experiencia
It was fast and easy. Uploaded 1st. Time with no problems. My first time using and no problems. Will recommend it.
Setting up my ID.me account was an incredibly smooth and efficient experience. From the moment I started the registration process, I was guided through each step with clear instructions and helpful tips. The user interface was intuitive, making it easy to navigate through the required information without any confusion.
What stood out the most was the robust identity verification process, which gave me a sense of security knowing that my personal information would be protected. I appreciated the variety of verification methods available, including the option to use my phone or upload documents.
Once I completed the verification, I was quickly granted access to my account. The overall speed of the process was impressive, taking less time than I anticipated. I also found the customer support team to be responsive and helpful when I had a question about the next steps.
Overall, my experience with setting up my ID.me account was very positive, and I would highly recommend it for anyone looking for a secure and user-friendly identity verification solution.
Muy buena experiencia me ayudó bastante en lo que necesitaba
The easiest, streamlined process for the best discounts around! The cash back option is incredible too! Easy process to upload documents for verifying your identity.
I wanted to get a military discount when going on a vacation cruise. I was told to show my discharge papers I needed to use ID.me. To do this, I needed to fill out a form which initially appeared quite simple. Not far into the process, I was required to check off questions which had nothing to do with my needs. There was no option of "other" or any place to write in a reason for needing the documentation. I finally just checked off an option so that I could move on. After moving forward I was required to show a copy of my discharge papers via a downloaded picture. I did this twice and was rejected both times. At this point, I realized the papers were relatively small (8 x 11) and 46 years old. While they looked clear to me because I could enlarge them manually, I'm sure it would be difficult for a scanner or company representative to see them. However, at this point it became clear that there was no way to get in touch with a human being to help me resolve my situation. Has so far been a totally frustrating experience.
I used ID,me to log onto IRS.gov to file my taxes. The experience was easier than I had anticipated.
Thank for identify that it was me not noe one use my information and using my son for taxes
5 hours at my VA clinic with a tedious setup. Was NOT the tech assistants fault. System had too many glitches. I was 10-11 vet there.
Getting set up on ID.me was far easier than my several failed attempts at the others.
I found IDme to be very user unfriendly. My hands shake & I had trouble uploading my photo ID. I had to type my password about 15 times on my smart phone because it kept getting rejeted. Signing up for IDme was a very frustrating experience, but I finally succedeed& all is good now.
The site was easy to navigate and allows you with many options to use for your identification process. The wait times for reply was timely. The video chat to verify your documents was very simple and the agent was very professional, friendly and helpful. I had great experience using the ID.me website.
Ease of operation. Online directions were clear and easily followed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members