On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I haven't use id me for so time ago and I figured I'd be going to be like everything else and redirect me 50 other ways and to take forever to get in but hey there it was everything was easy fast uploaded everything perfectly for me and it was just an overall amazing experience thank you
Great and secure and trustworthy and would highly recommend and will use services again...thank you
Please don't get out for me and I thank you for being excellent. Please thank you very much.
This is the best thing I've experienced so easy to use very secured better than going out to get things done easy for anyone to use at home I love it
You are required to create an approved password but given no guidelines. Capital letter? Special character? Numbers? A certain number of characters? You never know what is required. You just fail over and over.
I had 1 W-2 and filed early. I'm single with no dependents or a house. I e-filed a few days before the IRS start accepting (January 21st) and set it for direct deposit. My taxes were accepted immediately but have been stuck in processing for weeks now. I received a letter stating I was flagged for potential identity theft and had to verify my identity. I did so online the day I received the letter in the mail. After completion I was informed it could now take an additional 9 weeks before I receive my tax return. In the meantime I've tried to contact the irs and speak to a live agent dozens of times only to be hung up on by a ridiculous automated robot. I just want clarity that my identity has been verified and when to expect my return.
Great experience, quick and easy! Only had to take a quick video and a picture of my id, and they found an important old account of mine!
You got the best to deal with I love id me I refer you all to my friends
Much is changing, and I would like to know that I'm able to help without being an intrusion.
I'm stuck here with a 10x9x9 noncancerous tumor, thank god, but it still is VERY PAINFUL to have inside me, and yet I cannot get health insurance because the US FEDERAL GOVERNMENT CANNOT IDENTIFY ME. I'm also afflicted with a VERY broken tooth, that I've already tried to go to a hospital for, because DEBT IS MUCH BETTER THAN DYING. But they denied me because I'm white. Soooo… literally stuck between a huge $#*! tumor and dying of tooth infection… yay!
This platform is really easy to go true and trust.
Excellent, It was a bit complicated, because I made a mistake by entering another email address and then uploading the documents on my smartphone and simultaneously responding on the computer.
It was great to know that I did not have to create another account in order to log into my SSA account.
Added all information, told me there was a problem with no info as to what the problems.
It's a good experience with the worker personally he was elaborating on everything of concern and I really appreciated the help
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members