On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ended up some how getting a suspension on account
Use this ASAP! It will save you time tremendously.
Muy buena experiencia lo recomiendo es mi primera ves y me fue muy útil y confiable
It says error code 6000 and when I called customer service they ask for bank account info. Also Googled error code seems to be common problem but with no real way to fix it.this site is a joke.
Overall annoying, over and over again with the entering of information and not getting anywhere. Never ever had such a negative experience
Works good and I'm a curmudgeon. I'm somewhat computer illiterate but I seem to get around this site fairly easily.
Easy to follow instructions and friendly agents. It's nice to know that they take the time to make sure that you are who you say you are.
I was able to access my account fast &
Easy i got The information i needed Extremely fast the document upload was easy as well
I was a bit skeptical of this app at first, especially when it asked me to take pics of my driver's license and a video selfie... But I read all the details about why they do this and I didn't feel skeptical anymore. They do have 3 or 4 very personal procedures to create your account, but if you do your research before hand you will understand why. All the little security check points is about keeping you and your info safe, secure, and protected. I would recommend ID.me to anyone, I give them 5+ stars. ID.me has your back!
I am not patient and they tried helping. Tried to help and I did okay but still trying to figure out what I did originally
Muy amable y pacientes me ayudaron y resolvieron dudas claramente necesite un intérprete en Español Pero también fue amable
I'm in the VA system and years ago I'd.me and login.gov were difficult to log into now we have to use one or the other. Now it's much easier and Id. Me seems to be the easiest.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members