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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I still don't know how much I'm supposed to get back your site won't take me to the correct place.so I still am having lots of problems
Horrible, use any site other than this one. Don't use this site...,... Don't use this site. Hope this is 100 characters that meet your standards. Summed my review up in first sentence but still had have 100...
The person who helped me was very polite, clear and kind. Which explained everything to me in detail,I appreciate the patience you had with me and the times you kindly repeated it to me. Thank you.
Me gustó porque hablo español y me pusieron un traductor para poder entender lo que me decían y me preguntaban ya que no hablo inglés
An awful lot of security checks only to get to my healthy vet website. Not impressed at all with the new setup.
This made logging into the IRS website so easy. The process was user friendly and efficient! I went through the entire process and was never met with an error message like I often am with other websites. I have used me for multiple different verification processes and it always works.
They let someone illegally set up an IRS account in my name and now I can't file my taxes online because I can't access the PIN the criminal they let set up my account created. They had one job and they failed completely.
Did everything and still cant get my information, very dissatisfied. Even this survey is a waste of time
Help me with me what I need and was very nice understanding and help with my issue and resolve it quickly and would use it again if needed to very quick on issues to help u out
Horrible. User UNFRIENDLY. I want to thank the Internal $#*! Service for making it impossible to get my refund this year. I was expecting a refund, but now I DO NOT expect to receive it. Instead, I expect to be arrested for tax evasion.
The set up of the account was very easy, but the verification process was extremely frustrating. I was able to complete half of the process but was unable to verify that I was alive. The system indicated that I did not have a smart phone. I navigated to the help menu and worked my way through several of their pages that indicated there was a way to video chat to complete this task but could not locate this option in any of their menus. I left their sight and went back to the site that sent me to theirs and again, was unable to complete the task as they put in a help ticket and assured me that I would hear back soon. Still waiting and unable to verify that I am alive.
Error code 6000 on irs website login and I can't file my taxes since I can't login to get IP Pin I've contacted you guys on email plus LinkedIn. I'm requesting a supervisors follow up through email and phone
我使用ID.me感觉很好用。自从2021年以来，从当时失业后领取政府生活补贴以来上网都要验证身份，这个网站比较方便，快捷，信息也很安全，操作简单，给了我极大的帮助，非常感谢。每次我登陆社会安全局的网站时要用到它，查找其它网站时也会用到它。有时我忘记了用户名或者密码时，也要求助于它。
This is the second time I've created an ID me account to qualify for a veterans discount. The first time I deleted it because they abused the personal information I'm required to provide by sending me Spam e-mail offers (maybe for a mattress or something) almost immediately after sign up. This time, they woke me up twice at 1am with survey requests I never asked for. How hard is ot to add a checkbox on sign up; "Is ot OK of we contact you with special offers or surveys?" I guess just like last time, Ill be requesting deletion of my account as soon as I iuse the discount to make sure they respect my privacy, because clearly they don't care about it enough to respect it while I have an account.
I am very satisfied with using I'd.me and you would be happy to use them as well
Initially attempt unsuccessful, re-read instructions and review your entry to avoid errors. Saved info and gone back with clear mind.
Video verification- patience in queue.
The agent was very helpful; I was nervous.
I understood the "processes" after and how important it was to protect my data too.
It was relaxed and easy to complete. The gentleman that was on other end Eric is very accommodating and fun
I ended up some how getting a suspension on account
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members