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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Mi experiencia a sido genial por lo cual me siento fastifecha gracias
Sucks. I don't like being forced.to use this system, but I am forced to use it to access my pension plan.
Having a 3rd party handling data for the IRS is STUPID. This account is the only way to access your IRS account. App used cell phone camera for license pictures fine, errored on selfie because camera did not sense movement.
It was fine. I understand the reason for such a thing but I'm thinking there will requirements for other similar processes because government agencies aren't usually concerned with convenience.
I am familiar with the computer, so it took only a few minutes to set things up.
Pienso que es un filtro para que puedan coincidir todos tus datos con los que están ya en el sistema entrelazado en el gobierno y cualquier servicio que quieras utilizar con otra empresa esto está bien pero para mí ha sido un poco complicado no sé si la cree bien o no porque no me deja entrar
You'll need help. Not easy for older Vets. Don't get frustrated. There is a phone number.
My experience was top notch they guided me through the whole process easy to follow just have to have the right documents on hand the call was quick efficient and very thorough I appreciate it now I know my identity is safe!
Very satisfied would be able to do it when ever needed
We're not familiar with the ID.me process you will need assistance how.
It took me from 2022 to complete because I didn't have a proper phone.
My experience with ID.me was easy and successful. Preparing for the video call was straightforward. I am an old lady and I was stressed about the whole process but ID.me made it as easy as can be.
It's like going to the bank and being left alone with your personal safety deposit box.
As a veteran, I have gone through similar online verification sites for benefits, can't understand why each government entity has it's own process. Should have one process for all govt websites.
Duplicate info. You had all my info. Even this survey doesn't work, requires more info than I want to give. Stop making easy stuff difficult!
Site made it very difficult to complete required steps and verify data. Refused entry/upload on first attempt and rejected confirmation of correct data multiple times. Use a different service if you can.
Nice people and easy steps I had a fantastic experience with the tax app! It made filing my taxes so much easier and less stressful. The user-friendly interface guided me through each step, ensuring I didn't miss any deductions. I felt confident and secure, knowing my taxes were handled accurately. Highly recommend it!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members