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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Easy to use not really any complications.i was able to upload everything ok with little to no problems and it was as simple as that.thank you!
It was my first time and it's really challenging but I have the best experience ever.
Easy to use and fast. Did the video call and that only took 5 min
Upon logging into mySSA, I couldn't get a code from my authenticator app & the mySSA login kept refreshing back to the same page asking to open my app to get the code. Hence, I couldn't complete login. Tried taking advice from FAQ... failed, but went through a guided verification process that worked wonderfully. The online aspect of verification of two forms of identification via upload of images & a virtual phone call fared well! Top-notch customer service & company you can trust.
Very pleased thank you service was great friendly people very happy with how everything worked out even though we had technical difficulties at first
ID.me is an excellent solution for multiple processes with one unified tool that is easy to remember and use.
Title says it all, set it up a couple of years ago when SS admin said they were going to require this or yada,yada, yada. I've been getting a LOT of useless, and unwanted, advertisements from them between now and then. This time when I needed to log in to SS to get my payment info, etc for taxes, I had to "update" my info with a whole buncha stuff, picture of ID, Picture of me, etc. colossal pain in the $#*!, BUT ULTIMATELY IT WORKED, and I'm Glad...Unless I have to do it again.
It made me feel safe using the site and I was surprised of the ease of using it.
Todo fue muy rápido y facil muchas gracias por ayudarme se los agradezco de
I jumped through hoops only to still not being able to have access to my social security online. And they have my strivers license info and my biometrics of my face. WTH have I done?
Oh, and they had my last name wrong from the beginning and no way to change it
Wasted my time going in circles It just keeps going back to the same page over an over then the stupid adds good lord
I recommend using ID.me to sign into your Social Security and Medicare sites.
Very difficult to setup. Process fails after creating credentials. Don't recommend it.
I found the experience of setting up an account to be better than using social security's website, but this a low bar to get over. Be prepared to have your smart phone, a pc, and a lot of patience. I believe that a typical senior citizen will have problems. This my opinion relating to my experience, I find it strange that I am ask to review my experience and then threatened with breaking the law.
Es un excelente servicio de la persona queme atendió muy amable
Muy buena me gustó mucho la experiencia gracias por su ayuda bendiciones
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members