On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Simple and easy right to the point as expected and would strongly recommend this to a friend or family member so they can experience the same experiences I have and be just to satisfy
Its always easy accurate and safe! Some may forget passwords n this is a god sent always!
Having to verify an account with ID Me just to log in to an already verified government account is just redundant by adding extra steps to verify your identity. Am sure they are getting paid for the ID Me but is it really worth it? If you log in to your account and something is wrong, then report it otherwise go on about your day with less interference from a 2nd or 3rd party
The only problem I had with it is the two-step verification process for my account...
Agent was Excellent. Should be able to use US MILITARY ID CARD & VA Department of VA Affairs CARD.
MUST HAVE VERIFICATION THAT ID.ME PORVIDES LOGIN.COM ALL OF YOUR VERFIED ID
I had no issues when using this website. I feel secure and easy to use.
Well had an issue with access with get to the IRS page other than that it was great
Difficult process, and inefficient, many request which make it very annoying, even this comment must have 50 letters…. Too much time to waste….and every time I submit this, I have to click on picture to verify myself is human…. Very inefficient process.
The system was a complete mess. No prior explanation was given on how to use it and the system was not "user friendly" at all. I would give it NO STARS, but this stupid review only allows 1 star.
So so, too many characters. Not interested in this stuff. Too long to review.
The process of setting up an ID.Me account is a little time consuming, but access to government sites is quick and easy with ID.Me login account
The process takes forever, with multiple rejections of data input. The first time I gave up in frustration. Had to try again a second time to get it. If the site is hacked, they've got all my info, including SSAN and photos of my driver's license. All of this just so I can send an email to the Veteran's Administration? JEEZ!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members