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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Satisfactoria y confiable,atentos ya que no domino el inglés y me comunicaron con un traductor para poder empezar el proceso
I can always go in and see my account request my information
Giving a review of the site takes longer than the site takes to verify your identity. It's all very easy though!
ID.me helped me setup a secure login to my account on the SSA portal when I needed to upgrade. I can also use it on other government sites.
I made it through all of the steps, somewhat of a lengthy process, and was left on a blank screen I could not exit or proceed from.
Quick way and safe option for everything you want to know, believed in everything you want to know
I am not tech or computer savvy and required help from my daughter. She had no problem helping me and was easy for her.
I attempted registry in the system with a very short and limited amount of time available to complete the task. With little understanding of the system and pushed for time to register, it made for mistakes to be made. I highly recommend that the intended user allow ample time to investigate and understand the system before jumping into the registration process.
Way to much to do and understand to get done. Not an app for seniors, or none technical people.
Exceptional. Helped prove I work in Healthcare so I could get a vacation discount at Great Wolf Lodge 🐺
Waited 2 weeks for a response to my help request ticket. Also, had to go through the verification process again!
Muy profecionales,me trataron con respeto y me fue muy facil aclarar mi identidad
Frost time it took me two weeks to get done and accepted, Then when I went to order meds and was informed that I had to re-enter some data. So happy. Please leave the system alone. I have my retirement time to play not to be in front of a computer cussing.
Searching for my pin # an4d received it. Gratefully thankful now I can get my taxes done
I am pleased that everything is in one place.
And i do not have to go looking for more things
Rapido y buena atención. Gracias por sus buenos servicios
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members