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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It is a reliable, secure and very important application
It was very easy to use this service I would recommend this service to anyone
It was very good and. Very happy about doing this live chat everything was good and I think you'll very much
Everything went very well and thankyou for the great service
Initially, not bad, but my UPS store close by, kiosk was down, I didn't have a smart phone, not everyone does, then had to drive all over town to find the only other UPS store to have one. Then when I tried to access my VA files to check on my Meds, the instructions weren't as clear so I had to play around with my computer until I "accidently" found my way to my files, an hour later. You can't just go through the documentation uploads, then log on, there is more, but you need to read the "fine" print MFA? Anyway, I still had a hard time looking up my medications, sending a note to my Physician Asst. Because, it wasn't just about a new way of logging on, for security, they changed everying (VA) within the system itself. (The look). So if you are using ID. Me for anything else, they may be good at security, I will have to wait on that, and see what happens, but I was happy the way the VA did it before.
Videollamada efectiva pero aún no puedo acceder a IRS para mí Reintegro
The results are good, but the process took way to long. Many seniors will have problems with verifying their ID to meet the new Social Security requirements, and while ID. Me works people should expect it to take some time.
Fue muy haber tenido contacto con ustedes fue una experiencia unica
My account was suspended. I now have no way of communicating, with Social Security regarding my retirement. I am 64.
When entering your Social Security number twice, ID. Me will change the format of you Social security number on you first attempt. But your second attempt won't match. ID. Me will then suspend your account " for your safety". You will have no communication with Social Security from then on.
It was so easy for me I took time to answer the questions.
Mi life was previously boring and meaningless. Now it's amazing and fruitful. I can't wait to receive even more emails!
It was really secure and really fast also they was really nice to me
It was difficult to sign in to SSA which i have been using for years and now to took me an additional 30 mins to get onto the site
I was able to log into the IRS. Gov website with ID. Me (a requirement) but then was not recognized by ID. Me as the same person when trying to log into the SSA (using ID. Me as a requirement). I even followed a link to SSA from IRS. Gov (after successfully loging into IRS with ID. Me) and ID. Me didn't recognize me even after successfully entering user name, password, and validation code. The use of today's technology should be better than that. It makes it frustrating when State and Government platforms require the use of ID. Me but thier auto generated support advice doesn't work, it's after hours, and you have to wait till the next day on hold for over 70 minutes to hopefully, get the situation fixed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members