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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Very simple very easy worth the time very helpful great discount discounts. I have not used them yet, but I will be using those great discounts on stuff that are available so give it a try and it's very secure site.
No one has reached out to assist me in unsuspecting my account. I create the account, double check once it is set up, I even save my username and password. But when I go to access the app and get into my account. It locks me out and I cannot get help unlocking the account. This is very frustrating. You can't even get this survey submitted. What the heck is going on her
It was long, tiring, boring! Took to long because it kept resetting! Plus i was told that some people seen me
I At first got a account on the site due to an injury that I had that shattered part of my school and I was just trying to get Disability and housing assistance because I had been through a lost mostly everything. I think started researching and found that there are ways to get grants same service that I was looking into. My dream is always to start a business in my own. I had a lot of setbacks not much money. Some credit cards went through my savings during that time I was able to research like crazy I used to be an eBay and Amazon seller and I was always really good at it and I like it a lot. I tend to get over excited and click on a new page before I researched half of one page and then that thing I knew I have like 50 pages open, but it doesn't work like that and it will kick you off the site try and will question your Authenticity, which is something very good whenever it comes To moving money across the world
The most accessible service for the most part. Submitting necessary information and documentation was not confusing for those with digital awareness.
Todo excelente. Sobran las palabras que mi persona vaya a expones en este recuadro... Gracias
Difficult and tedious to complete. No assurances of data protection.
Well is was promopt very fast I didn't have to wait that long it was a good experience
I had an extremely satisfying experience using I.D. Me as a source to access my identity for social security disability information. The website in my opinion is very secure and fast, and i would highly recommend this procedure to others to use for identification.
It was very clear and clean and understood not being afraid nothing going the wrong way for me. I felt comfortable and at ease without a problem
I have never heard of this company before I needed some information about previous years taxes. IRS forced me to use them and they asked for an uncomfortable amount of data from me. I don't feel the info I wanted warranted so much effort. Avoid this company if you can.
Extremely difficult to use this site. Had to continuously tried to upload a photo. Then that exact same photo was accepted for times later. Ridiculous and overkill for such a simple site.
The video agent at the end was who completed my experience for me the best ever
I had an easy time with the process and the person I spoke with was very professional and fast.
Invasion of privacy and self, having to video cam with India
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members