Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very professional and secured I recommend it to friends and family.
ID. Me provides a highly useful solution for document storage, allowing users to securely store and manage their important papers online. By utilizing advanced encryption and security measures, ID. Me ensures that personal documents, such as identification and financial records, are protected from unauthorized access. The platform's user-friendly interface makes it easy to upload, organize, and retrieve documents whenever needed.
This seemed this simplest Id method. It has a video call feature which may help a lot if you are not real good with computers
I had a hard time getting the right photo setting so that you could read the information on my ID and had to redo it like ten times. After that it was all good
Great! The Agent was Amazing and Very Patient though the process with me.
Needed to verify with ID. Me for IRS. Wasn't an option so I kept trying and it took 15 or more tries before I "passed". I chose not to sign up for an annually released tax PIN since I have zero confidence in getting verified successfully again next year. One reason I might have failed was I moved "recently" 23 MONTHS ago. Ended up verifying using my OLD address but honestly not sure why the process failed for the 14 times it failed for me. Do not recommend. It sadly it wasn't a choice
ID ME, is safe easy to login makes you feel confident that you're well protected
God bless America more and more
It was neither bad nor good but it did work. Thank you
My experience was good I had to go through alot of stuff including my paperwork and I was able to get my id pin it was really important for me to get that.
I'd me this is the good idea for make a I'd number and other things
Enjoyable, l was happy it wasn't complicated or difficult to do. I thought I would have to go to the ssi administration office to register.
Was fast and easy. Very friendly. Wish I would have done this earlier. No standing in line was the best. Wish I could've done my Med cal though here
Very cool and easy and awesome and fun and hell yeah brother
If anyone else has used this service, I really shouldn't have to say anything. 2-3 days talking to Roy the Robot just to update my phone number. Really?
Every time you hit the back view arrow, you have to go back and sign in again each time probably doing something wrong would be nice to view the next file without having to go back and sign in again
No comment on this subject than I didn't have any choice in whether I used it or not.
I use ID me for the Social Security (insecurity) now. Works great for that.
It is a reliable, secure and very important application
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

