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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Mississippi
1 review
0 helpful votes
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Trust worthy and easy to manage
April 7, 2025

Very professional and secured I recommend it to friends and family.

Date of experience: March 28, 2025
Nevada
1 review
0 helpful votes
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It is very useful
April 7, 2025

ID. Me provides a highly useful solution for document storage, allowing users to securely store and manage their important papers online. By utilizing advanced encryption and security measures, ID. Me ensures that personal documents, such as identification and financial records, are protected from unauthorized access. The platform's user-friendly interface makes it easy to upload, organize, and retrieve documents whenever needed.

Date of experience: March 28, 2025
Virginia
1 review
0 helpful votes
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Good experience
April 7, 2025

This seemed this simplest Id method. It has a video call feature which may help a lot if you are not real good with computers

Date of experience: March 28, 2025
Florida
1 review
0 helpful votes
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I had a hard time getting the right photo setting so that you could read the information on my ID and had to redo it like ten times. After that it was all good

Date of experience: March 28, 2025
Connecticut
1 review
0 helpful votes
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Process completed.
April 7, 2025

Great! The Agent was Amazing and Very Patient though the process with me.

Date of experience: March 28, 2025
New York
1 review
0 helpful votes
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Needed to verify with ID. Me for IRS. Wasn't an option so I kept trying and it took 15 or more tries before I "passed". I chose not to sign up for an annually released tax PIN since I have zero confidence in getting verified successfully again next year. One reason I might have failed was I moved "recently" 23 MONTHS ago. Ended up verifying using my OLD address but honestly not sure why the process failed for the 14 times it failed for me. Do not recommend. It sadly it wasn't a choice

Date of experience: March 28, 2025
Michigan
1 review
0 helpful votes
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Log in with ID ME, is very secure
April 7, 2025

ID ME, is safe easy to login makes you feel confident that you're well protected
God bless America more and more

Date of experience: March 28, 2025
Arkansas
1 review
0 helpful votes
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Had to do it
April 7, 2025

It was neither bad nor good but it did work. Thank you

Date of experience: March 28, 2025
Mexico
1 review
0 helpful votes
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Good Job
April 7, 2025

I had a good experience agent was a bot molest since I was having issues loging in, but other than the service is good!

Date of experience: March 28, 2025
California
1 review
0 helpful votes
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Cashing out🤑
April 7, 2025

My experience was good I had to go through alot of stuff including my paperwork and I was able to get my id pin it was really important for me to get that.

Date of experience: March 28, 2025
California
1 review
0 helpful votes
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I'd me
April 7, 2025

I'd me this is the good idea for make a I'd number and other things

Date of experience: March 28, 2025
Maine
1 review
0 helpful votes
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Review
April 7, 2025

Enjoyable, l was happy it wasn't complicated or difficult to do. I thought I would have to go to the ssi administration office to register.

Date of experience: March 28, 2025
California
1 review
0 helpful votes
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Would definitely recommend
April 7, 2025

Was fast and easy. Very friendly. Wish I would have done this earlier. No standing in line was the best. Wish I could've done my Med cal though here

Date of experience: March 27, 2025
Illinois
1 review
0 helpful votes
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Fast, east & Straight forward
April 7, 2025

Very cool and easy and awesome and fun and hell yeah brother

Date of experience: March 28, 2025
Arizona
1 review
0 helpful votes
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The Death of Support
April 7, 2025

If anyone else has used this service, I really shouldn't have to say anything. 2-3 days talking to Roy the Robot just to update my phone number. Really?

Date of experience: March 28, 2025
Florida
1 review
0 helpful votes
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The back view arrow trap
April 7, 2025

Every time you hit the back view arrow, you have to go back and sign in again each time probably doing something wrong would be nice to view the next file without having to go back and sign in again

Date of experience: March 28, 2025
Connecticut
1 review
0 helpful votes
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Address
April 7, 2025

Said my address was wrong. I checked spelling and grammar and it said it was wrong.

Date of experience: March 28, 2025
Washington
1 review
0 helpful votes
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N/A
April 7, 2025

No comment on this subject than I didn't have any choice in whether I used it or not.

Date of experience: March 28, 2025
Virginia
2 reviews
0 helpful votes
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Works Quickly
April 7, 2025

I use ID me for the Social Security (insecurity) now. Works great for that.

Date of experience: March 28, 2025
Florida
1 review
0 helpful votes
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ID. Me
April 7, 2025

It is a reliable, secure and very important application

Date of experience: March 28, 2025