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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I'm absolutely irritated by this verification thingy I've been waiting for my money since February
Easy to use with very little time I used on the sign in.
Very simple and helpful🤗🤗🤗🤗🤗🤗🤗🤗🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽🤗🤗🤗🤗🤗🤗🤗🙌🏽🙌🏽🙌🏽🙌🏽🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗
I thought setting up an account would be easy and that accessing my PIN would allow me to correct the issue with my tax returns. But instead, I was rejected yet again for no reason. I have tried 6 times to file my taxes, and I am very upset that the ID. Me "solution" didn't change anything. I will now be turning to a lawyer to resolve the issue because this "simple solution" was not as advertised.
Very easy to use all you need is a driver license and with a few clicks your done
Long and I had to wait days for a response idk how do I have to wait now I need my ip pin and idk how long does process takes
Very easy to create an account, just make sure you have your mobile phone and ID by you.
I was able to use ID ME without having to verify my identity because I already had previously! It was easy to access and understand and I got what I needed to done!
Tried to set up tax payment plan for 2024 on an individual basis. Could not
Download my credentials including my license identification. Gave up.
I could not be happier with the professional platform. It was thorough and very well explained so the implementation was easy and quick. Wait times were minimal and the number of choices to upload were numerous. The agent was great too.
After having an unfortunate identity, theft attempt my account was suspended, and I have finally regained access due to the help of Customer Service through ID me
Exelente y muy amable las pesona cuando te atienden en la llamada
Fue muy buena y quede muy satisfecha ya que fue muy diligente el representante que me atendio
This site was the worst experience I've ever had trying to accomplish an otherwise simple task and I am deeply disappointed by how poorly it functions. Do yourself a favor and avoid using this website ever.
I kept seeing ID. Me when I wanted to use a military discount. If I had known how easy it is to set up an account, I would have done it sooner!
Documents upload, easy. Video call waiting time, reasonable. Video call, connection easy. Identity verification, safe, secure, smooth and satisfied.
Very easy steps to create your account. Enter your personal info along with a couple documents and you're done. Now you have great access to many benefits cutting out the middle man
As long as you have all the required information it is really simple
The only tiring part is having to get a number every time you sign back in to the site
Very professional and secured I recommend it to friends and family.
ID. Me provides a highly useful solution for document storage, allowing users to securely store and manage their important papers online. By utilizing advanced encryption and security measures, ID. Me ensures that personal documents, such as identification and financial records, are protected from unauthorized access. The platform's user-friendly interface makes it easy to upload, organize, and retrieve documents whenever needed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members