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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Went on line to check medicare payment and to ensure my passwords were up-to-date. Next thing I know I'm uploading my drivers license and my photo. Its just like uploading a check to my bank or when I created an IRS account for paying taxes. This process needs to be standardized across all areas requiring verification of who you are. Verify drivers license with state DMV. If I used my military retiree ID care, verify it with DoD or my passport verify it with DOS. This will safeguard all my identifiable information from bad people. However, I don't think all these agencies are on a single platform enabling easily verifiable personnel date. Why not is my question.
I just like the experience I think you do better th
I was using ID. Me to access the IRS Direct File service and appreciated how few steps there were to create the account. There was a bit of a wait if you don't have a smartphone (like me), but the system did its job.
I needed to get into IRS web site so I had to identify myself and I did not have the same phone number from when I set up the account. Was happy to get thru and update all and still get on IRS website with no problem. Very pleased to have gone thru I.D. me thank you
I can't file 2023 don't let me file i can not file, I can not file, I can not file
Buena pero un poco con desconfianza porque no conozco el programa..
Perfect at first I didn't know what to expect but I was felt comfortable and it ended up being quick and easy.
I have very good experience and easy life to register with ID ME I can see how many years I am work I can see my benefits so many easygoing for my disability living I can count on my SSA free and fair
Ayudan a salir de duda muy buen trato los felicito y espero q sigan asiendo bien su trabajo
Good experience I'm very satisfied good service good job good people's I'm happy to use the service
En el día de hoy, me atendió una agente muy amable, preparada y sobre todo con mucha paciencia, además de que ala interprete que nos acompaño también fue muy amable y muy paciente, ambas hacen muy bien su trabajo, felicitaciones
Signing up was easy. But, I need to know if signing in using ID. Me will reidentify me with Social Security. They are requiring people to reidentify. I was unable to contact Social Security.
Muy buena experiencia lo recomiendo las personas que uno habla son muy amable agradable
Wants me to take a 'selfie' or join a video group chat! Under the assumption that every one in the world has a cell phone and that the computer they are using comes equipped with a camera and speakers. Would not accept attempted upload of previously scanned ID pictures.
I can only tell you that I am very pleased that you helped me do a good job.
If you don't have "Zoom" downloaded, you'll need to do that. ID. Me doesn't tell you that ahead of time, so after and hour of waiting, you get an impatient agent, who condescendingly tells you to "Ask and friend or neighbor to help you with your technology" and then hangs up. You have to download, and learn how to navigate Zoom before you call back. If you've never used it, there's a learning curve, which you have to battle the agent for more time whilst figuring it out, otherwise, another hang up and more time wasted...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members