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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Once you make sure all of your documents are in order, this site is like throwing your cards out and having the greatest hand for your game. With to-the-point questions from your agent that aim get you moving forward, it is a great way to file yourself.
Login in to verify me and found out another person used another email address as me. That's not me. Trying to explain that think I can't login in with email address that I don't even know what is. How I am supposed to login in that email address. Already had my account in 7-14-2021 set up with one email address I already know. Just flustered that they say they protect your identity. Until u find out the hard way especially trying to get your federal tax back.
Fairly simply to use, not complicated. Was not time consuming
Setting up my account was quick and easy. You follow several simple steps and you're done. Well explained and executed.
Great, safe and easy way to get the connection with this important Federal Agencies.
I wanted to get last year's Adjusted Gross Income for my sister's tax return by setting her up and then retrieving the data
Once through the process, using the service is easy and secure. Recommend
Great experience and very easy. Not compatible with android 14 older model
Using ID. Me over the past few years has made verify my identity much easier. Too much tech stresses me out but ID. Me does the heavy lifting for me and I appreciate it.
If I had been informed at the very beginning months ago that the system only worked with cell phones I would have not only saved months of time, I wouldn't have missed appointments, ran out of medications, and failed to communicate my needs to my provider, doctors and other personnel due to my inability to access the VA system.
Es mi Primera espericia y estoy muy satisfecha con el servicio que me brindaro
So far my experience was truly quick and easy. The app makes it professionally accurate to get your info in good hands and the platform has options you can use if somethings are not available with you they make it stress free 😀
The process was easy and very clear, if you have the right documents its a breeze. Only had to wait 5 minutes for the video call.
Do all this $#*! and get a generic error. We paid for this keep in mind.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members