On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Hectic, but a sign of the times! I felt safe with my information, and I now realize that we all must be careful, while using the internet. I am always amazed at what can be done on the computer and appreciate what the different companies and especially our government is doing to keep us safe. Thank you again ID. Me!
This is been a fantastic experience. I have enjoyed and appreciate the professional workings with the team.
I was kind of nerves but everything was so easy and fast
With so much hackers and scammers all around us, I am most thankful that IRS made this ID. Me available to authenticate our documents. It's crazy that hackers can file for other people.
It was pretty easy and i like that i don't have to go through whole process to verify myself each time.
With ID me it helped me to understand the confidentiality that IRS keeps for each individual and protecting identity
At first I had an issue loading documents. But it looks like the issue is fixed. If you had an issue before, try it again now. Everything went smoothly.
Very easy to follow instructions and set up login to access veterans benefits
Excellent. I want to know my balance with IRS so I can pay them off before I file my 2024 tax. My tax preparer asked me how much still I owe. I don't know. He gave me the IRS number to call and inquire and I was told I have to wait 60 min but if I don't want to wait I can go to the IRS website which I did and which I didn't regret cause IF. Me assisted me from the start to the end and very happy with the outcome. Highly recommended.
The agent that helped me was so kind. I explained to her that I had been a victim of a hacker and was leery of giving personal information over the internet or phone, but she put my fears at ease. She made my experience as painless as possible. Such a blessing and explained to me how I would use ID me as my sign in for my Social security because I had misplaced our passcode book. You need people who are willing to help you when you feel your world is upside down.
Very time consuming and difficult to navigate, I mean it took me totally 6 hours on the computer with help from an IT person 2 hours. When one has retired you use the computer for banking purpose or just browse for information in general or shop. I can speak for myself that when you develop these systems you are not aware that people who are not working and retirees are not very computer savvy. Its not a one size fits all so to speak.
My experience was good for the most part and I enjoy the help the provided for me and I'm most likely to use I'd me again
As long as you have a computer, and a smartphone, it's easy, but if you don't have both, I don't know how well it would work. However, my experience, having both, it was very easy
Completely satisfied.
I would gladly recommend them to others
Terrible To Many Steps Then zu Gotta Go Back To Browser To Add More Info When U Hoping U have Completed Everything We're Is The Browser
Everyone Is Not Computer Illiterate
Nothing really to comment I am very neutral on this new experience have to go through it a little morre
Logging on is safe and secure never had an issue in 7 years
Una experiencia muy agradable estoy muy contento por ser atendido
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members