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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It was easy. I had all my stuff ready. I had to do the video part. They were very nice and worked with me until we got it done. I would definitely recommend using them.
Estuve teniendo problemas al subir los documentos que me pedía pero siempre me respondían rápido, estoy de acuerdo con la privacidad me gustó mucho la seguridad que tienen, al momento de la Videollamada todo salió excelente y buen servicio
Great delightful cheats for great experience I ever had in my life thank you for whatever you did it was awesome and great
I knew nothing about ID. Me when I was looking for help with my SSA registration. ID. Me was one of the options given to register. It was the only one that worked for me. It has been a smooth and easy experience. The representative was pleasant, spoke slowly and clearly and the whole thing was over in no time and I was able to continue with my registration.
Fue muy buena la persona que me atendió fue muy amable y se tomó su tiempo para explicarme cada paso del proceso, gracias
The initial set up was a bit of a pain for me, but after all the verifying was done, it was great! I recommend this to everyone. Its an added level of security.
Uploading the video process was difficult because when it comes to technology, my experience is limited. However I am too stubborn 😣 😒 to quite. It was worth the struggle to know my information is safe. 😚😚😚
You may have a difficult time to use I'd. Me if you don't have computer or phone but I do not have a better way to identify.
Very good interaction tools and virtuest options that make it interesting. It has various tutorials also that clearly state how the process is.
I'm definitely happy I was able to set up my account and confirm my identity and you have to take your time and pay attention and do not get distracted on id and I'm definitely focused on setting up my tax ID and interested in the services id. Me provides to me
Good experience thank you very much. I will use again in the future when assistance is needed. Fun, easy, fast, and convenient way to retrieve Information
My experience was great The video representative was very helpful and clear on what documents i needed to have to verify
I am disabled since 2010 and never seen the Social Security papers of just my life from when I started paying taxes and or working until present I could see every dollar I made each year and it is a VERY SAFE, and Easy to use. Being a victim of identity theft too I hope all app did this! 5 stars!
I GG was a great experience and I really appreciate it. Thanks ID. ME
At first i thought this was going to be a long, tedious process that probably wasn't gonna work out right anyway. I was completely wrong- very easy to follow directions and took less than 5 minutes. Highly recommend. So glad!
It was a good experience for me because I have seen my benefit
My verification process was very fast with good support team and was not Long and boring
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members