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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Florida
1 review
0 helpful votes
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Excelente ID.me
January 15, 2026

Es verdad que no soy muy práctica con la tecnología, pero a pesar de eso ID.me me fue bastante fácil porque no es tan complicado como yo esperaba.
Agradezco por que se que mis datos están bien resguardados y seguros, eso es lo más importante.
Gracias ID.me

Date of experience: January 5, 2026
Minnesota
1 review
0 helpful votes
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Don't use this app.
January 15, 2026

You go all the way through the process just to have the last step rejected. Uploading a photo has to be professional photographer quality.

Date of experience: January 5, 2026
North Dakota
1 review
0 helpful votes
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Xmmmmmmmmmmm
January 15, 2026

I moved and all my documents had my previous address and it would not accept my new address. I am 85 and am in a Retirement Home. It was frustrating until I figured out the problem.

Date of experience: January 5, 2026
North Carolina
1 review
0 helpful votes
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Problems are being resolved
January 15, 2026

My first attempt to get into id.me to SSA hung up my computer due to some bug in the web software that affected all browsers except windows edge. I use linux. Since then, I had reported the issue and now the problem has been resolved. Progress is always a good sign:-). There is still significant delays in responses to some inputs.

Date of experience: January 5, 2026
Virginia
2 reviews
0 helpful votes
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ID.me is for Everyone
January 15, 2026

ID.me provided secure access to important government sites by verifying my identity. I feel safer online because I'm using ID.Me. It's for everyone concerned about their online security.

Date of experience: January 5, 2026
New Jersey
1 review
0 helpful votes
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Impossible
January 15, 2026

I've had an account for years. It did not acknowledge me. It was impossible to reset my password. I attempted to create a new account for it to say I have an account. It went in circles for 2 hours trying to get it. What a joke.

Date of experience: January 5, 2026
Utah
1 review
0 helpful votes
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For a service that requires several IDs to gain an account that is meant to make access easier, you'll find that you must share live selfie, photos of your drivers license everything you log in. But, if you log directly to the site with, password, you'll get a double verification. Much easier to go direct than through a middle man.

Date of experience: January 5, 2026
Georgia
1 review
0 helpful votes
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I helped other relatives get verified, and there wasn't a photo requirement. I really do NOT LIKE having to take a photo. And not only that, ID.me refused to ask to access my camera so that I could enable it for this photo. Thus, their system kept kicking me out and timing out.

It took TWO DAYS of trying before I was verified.

If I could have skipped this whole process, I would have. But it was required to access a government website that I needed to log into.

Date of experience: January 2, 2026
New York
1 review
0 helpful votes
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My experience with ID and me
January 15, 2026

Quick easy and help me not have to worry about remembering my password for Social Security it's hard to remember when you use it so seldom. ID.me saved me.

Date of experience: January 4, 2026
California
1 review
0 helpful votes
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Extremely secure process
January 15, 2026

It was easy to navigate the system until I got to the place where you had to upload a photo of your drivers license. I kept getting an error message that said something went wrong. Please try again later. I finally gave up and got out of the system for about an hour. When I went back in, I was able to upload the photos without a problem. Other than that, the system functions very well. And of course, you have an extremely secure process to get to your Social Security administration site.

Date of experience: January 4, 2026
California
1 review
0 helpful votes
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Disappointed
January 15, 2026

Terrible! No matter what I did, the process failed in every aspect. Took me in circle and when I thought I accomplished the set up, it failed to recognize my username and password although it said it does

Date of experience: January 4, 2026
New Mexico
1 review
0 helpful votes
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Id.me and social security
January 15, 2026

In trying to create a social security account I repeatedly had my phone # rejected and not offered any options. Attempts to contact ligin.gov were fruitless. The id.me process, while still having an issue with the phone # offered a video call as an option, and it was successful. While the wait time was long, I attribute that to calling on a Sunday afternoon. The id.me agent was very helpful.

Date of experience: January 4, 2026
Australia
1 review
0 helpful votes
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It worked from Australia!
January 15, 2026

It took some effort - more so because of SSA requirements I'm sure, but I was able to finally access my SSA account after they changed the log-in process. ID.me was extremely helpful - once I could connect from my home in Australia. Even thought it was Sunday afternoon in Australia and early Saturday morning in the USA I was able to connect with a ID.me agent via video in about a minute. FAMTASTIC! She was most helpful.

Date of experience: January 4, 2026
New York
1 review
0 helpful votes
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Buen servicio
January 15, 2026

Es un buen servicio y confiable con todos tus datos

Date of experience: January 4, 2026
Texas
1 review
0 helpful votes
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There are too many confusing steps and requires great skill with two different devices and features of those devices. I got through it after over an hour of work and waiting but my elderly brother could not handle it so we just make an appointment with the local IRS office to go in person for him.

Date of experience: January 4, 2026
Texas
1 review
0 helpful votes
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Secure access for Social Security
January 15, 2026

I have been using ID.me to access my social security account for over a year now. I trust the security format. One issue: changing password from text to passkey is complicated. For now I am still using text as a secondary security measure

Date of experience: January 4, 2026
Arizona
1 review
0 helpful votes
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Not the easiest
January 14, 2026

At first I could not get on with my Apple laptop. I had to switch to my HP and get on. The Apple computer said my password was wrong and I used the same password for my HP and I was able to get in. Plus there was a new pause to see if I was a person. This only happened on my HP.

Date of experience: January 4, 2026
New York
1 review
0 helpful votes
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It was a straightforward process. Once I read instructions, terms of service and privacy policy, I proceeded to establish a login to enable accessing my existing Social Security Online account.

Date of experience: January 3, 2026
Alabama
1 review
0 helpful votes
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Safe and secure way of logging into important websites, without having to keep up with multiple log ins and passwords for sites i cant do without having access to. I know i have access because id.me ensures my access is safe and secure, and available any time i need it!

Date of experience: January 4, 2026
New York
1 review
0 helpful votes
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ID.me was a nightmare
January 14, 2026

The system failed to smoothly allow the account set-up process to be completed. It took several attempts to complete the set-up. Different attempts produced logjams at different stages.

Date of experience: January 3, 2026