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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Massachusetts
1 review
0 helpful votes
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Document verification
April 17, 2025

Was great really attention and clear communication nice to speak I can recommend to everyone it's a good to start

Date of experience: April 7, 2025
California
1 review
0 helpful votes
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Awesome experience
April 17, 2025

Couldn't be happier with how the overall process went and how easy it was to get it done and it went smoother than I ever imagined. I highly recommend this company

Date of experience: April 7, 2025
Connecticut
1 review
0 helpful votes
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No help for the brown girl
April 17, 2025

My experience was not helpful I didn't like who was video calling me and I wish it was a woman. An African American woman.

Date of experience: April 7, 2025
New Jersey
1 review
0 helpful votes
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A+Try and Id. Me
April 17, 2025

I wanted to access my social security info and renew my passpot using ID me, which a quick way to access that. They were able to quickly and securely signed into SS/renewal with just a quick verification # sent make sure you are who you say you are.

Date of experience: April 7, 2025
Florida
1 review
0 helpful votes
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Trying for 2 months to login keeps saying there is a problem. Login. Gov is the same thing. I have not been able to access my SSA account for 2 months since it was deemed mandatory to sign up with one of these two useless company's

Date of experience: April 7, 2025
Illinois
1 review
0 helpful votes
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I signed up for this service a year or so back then did not know how to use it so I did not use it for a long time. Now the VA wants us to use it. But I had a different phone number when I signed up for it and they make you do three checks one of which is using the phone number you signed up with. If you do not have access to that phone number you will never again be allowed to use your account because nothing on the website allows you to make any changes. If you call or write to them a machine responds saying they will get back to you at a later time or date. They NEVER do. I spent weeks trying to get ANYTHING done and I always got NOTHING back from them other than an email saying we will get back to you shortly. I guess shortly means never to machines.

Date of experience: April 7, 2025
New York
1 review
0 helpful votes
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ID. Me for Latifan Ishmail
April 17, 2025

I was able to do this with assistance Was somewhat nervous as I am not sure why all the additional information was requested as I thought that when I reported my husband's death to Social Security that they would have informed the other relevant agencies I didn't know that I had to do this separately. I do apologize for this. If I made any other mistakes I'm very sorry due to ignorance

Date of experience: April 7, 2025
Michigan
1 review
0 helpful votes
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Very invasive and overbearing.
April 17, 2025

The procedure was extremely and unnecessarily invasive of privacy. The government does not need to coillect pictures of ID information and videos of users of their WWW sites, and neither does any other organization. I am very suspicious of how this information will be used.

Date of experience: April 6, 2025
Kentucky
1 review
0 helpful votes
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Miguelito Estudio
April 17, 2025

A little complicated since he does not have access to other languages, also that he comes with a guide on how to use this program or someone to call to make the process easier and so the visitor is having a correct guide to fill out the form and accessory.

Date of experience: April 7, 2025
Washington
1 review
0 helpful votes
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Jerking king
April 17, 2025

That would be inappropriate here. But if you insurer. I was given a helper that let me reach under her shirt and made her cum.

Date of experience: April 7, 2025
Nebraska
1 review
0 helpful votes
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I've tried to get my account but now its suspended. I need my account please help me get back in. Now I have to type 100 character

Date of experience: April 7, 2025
California
1 review
0 helpful votes
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100/100 vrai
April 17, 2025

C est pour la premier fais mais je suis très contact de l insperience et pour ma security aussi merçi.

Date of experience: April 7, 2025
California
1 review
0 helpful votes
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Signing up for ID. Me
April 17, 2025

Thorough from start to finish I enjoyed every step except this one which is a real pain in the main.

Date of experience: April 7, 2025
Minnesota
1 review
0 helpful votes
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Muy bueno en la explicacion
April 17, 2025

Totalmente claro y bien detallado para comprender por lo que no es necesario mas detailed ya que se puede contestar sin problema y enviar respuestas a tiempo

Date of experience: April 7, 2025
District of Columbia
1 review
0 helpful votes
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My experience with ID. Me
April 17, 2025

I had to use ID. Me on a government website because it needed either that Or the person has to have a ID activated Military ID card with a Chip to sign in. Along with screen name and password. So I chose ID. Me. The process is relatively straightforward as long as the user can read and understand English. And if the user has valid other forms of Official ID.

Date of experience: April 7, 2025
California
1 review
0 helpful votes
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Poor service in initial er by
April 17, 2025

I Previously responded of my displeasure in using this service. It was very difficult to enroll the fir

Date of experience: April 7, 2025
Virginia
1 review
0 helpful votes
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A waste of time
April 17, 2025

It is not worth explaining. ----------------------------------------------------------------------------------------------------------------------------

Date of experience: April 7, 2025
Illinois
1 review
0 helpful votes
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Easy and fast
April 17, 2025

From the first step to the last step this was a easy fast reliable process. With the information you provide to the verification video call I was on the phone for all of 3-7 minutes and had my account set up verified and logging in. I should have do e this a long time ago.

Date of experience: April 4, 2025
Colorado
1 review
0 helpful votes
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NO HELP OR SATISFACTION
April 17, 2025

I've reported that I keep receiving errors and account was suspended for no reason. STILL NO SUPPORT OR RESPONSES

Date of experience: April 7, 2025
New Jersey
1 review
0 helpful votes
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Using ID. Me
April 17, 2025

Easy to use worth the time and effort a secure system to use easy to access I strongly advise everyone to use this system if and when the time arises.

Date of experience: April 7, 2025