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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Was great really attention and clear communication nice to speak I can recommend to everyone it's a good to start
Couldn't be happier with how the overall process went and how easy it was to get it done and it went smoother than I ever imagined. I highly recommend this company
My experience was not helpful I didn't like who was video calling me and I wish it was a woman. An African American woman.
I wanted to access my social security info and renew my passpot using ID me, which a quick way to access that. They were able to quickly and securely signed into SS/renewal with just a quick verification # sent make sure you are who you say you are.
Trying for 2 months to login keeps saying there is a problem. Login. Gov is the same thing. I have not been able to access my SSA account for 2 months since it was deemed mandatory to sign up with one of these two useless company's
I signed up for this service a year or so back then did not know how to use it so I did not use it for a long time. Now the VA wants us to use it. But I had a different phone number when I signed up for it and they make you do three checks one of which is using the phone number you signed up with. If you do not have access to that phone number you will never again be allowed to use your account because nothing on the website allows you to make any changes. If you call or write to them a machine responds saying they will get back to you at a later time or date. They NEVER do. I spent weeks trying to get ANYTHING done and I always got NOTHING back from them other than an email saying we will get back to you shortly. I guess shortly means never to machines.
I was able to do this with assistance Was somewhat nervous as I am not sure why all the additional information was requested as I thought that when I reported my husband's death to Social Security that they would have informed the other relevant agencies I didn't know that I had to do this separately. I do apologize for this. If I made any other mistakes I'm very sorry due to ignorance
The procedure was extremely and unnecessarily invasive of privacy. The government does not need to coillect pictures of ID information and videos of users of their WWW sites, and neither does any other organization. I am very suspicious of how this information will be used.
A little complicated since he does not have access to other languages, also that he comes with a guide on how to use this program or someone to call to make the process easier and so the visitor is having a correct guide to fill out the form and accessory.
That would be inappropriate here. But if you insurer. I was given a helper that let me reach under her shirt and made her cum.
I've tried to get my account but now its suspended. I need my account please help me get back in. Now I have to type 100 character
C est pour la premier fais mais je suis très contact de l insperience et pour ma security aussi merçi.
Thorough from start to finish I enjoyed every step except this one which is a real pain in the main.
Totalmente claro y bien detallado para comprender por lo que no es necesario mas detailed ya que se puede contestar sin problema y enviar respuestas a tiempo
I had to use ID. Me on a government website because it needed either that Or the person has to have a ID activated Military ID card with a Chip to sign in. Along with screen name and password. So I chose ID. Me. The process is relatively straightforward as long as the user can read and understand English. And if the user has valid other forms of Official ID.
I Previously responded of my displeasure in using this service. It was very difficult to enroll the fir
It is not worth explaining. ----------------------------------------------------------------------------------------------------------------------------
From the first step to the last step this was a easy fast reliable process. With the information you provide to the verification video call I was on the phone for all of 3-7 minutes and had my account set up verified and logging in. I should have do e this a long time ago.
I've reported that I keep receiving errors and account was suspended for no reason. STILL NO SUPPORT OR RESPONSES
Easy to use worth the time and effort a secure system to use easy to access I strongly advise everyone to use this system if and when the time arises.
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

