On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was kinda easy to sign in. But once your in it got easier. I would recommend ID. Me to anyone. They also fixed my problem with my account.
Challenging due to third party camera challenges in photo verification process - had to figure out first why I was having the problem and then look up in google how to rectify the issue all very time consuming and frustrating.
I was very impressed with the ease and timely manner in which it took me to get verified. I highly recommend it.
I don't have enough experience yet, I just used ID. Me for some information that I need about my taxes from 2024
Awesome, wait time want very long the woman done an awesome job and she was very patient as I was and bless me for the rest of my day and I did the same for her
Fue muy eficiente y profesional, sobre todo de estremecía la traducción al español, fue vital. Muchas gracias por su ayuda
Very easy to use. I'm not really a computer whiz but found this site easy and instructions easy to follow. Would recommend for anyone
Las personas son muy amables y respetuosas me ayudaron mucho que Dios les Bendiga fue muy rápido excelente atención 100×100 satisfecho
A big waste of my time. It took 45 minutes to verify who I am so I can send the IRS money. Do they think I would send them money for someone else's account. Another huge waste of taxpayer money and time.
Great communication skills she have, she took her time to explain in details and made me feel like Iwas a person and not and machine, thank her kindl,,,,,
The helped me prove my identity without any problems very fast and easy, they provided me with a wonderful service.
I attempted several times, over a period of time, to upload documents in the self-process and was never able to do so. My attempts to obtain help from a human were a failure for some time. Finaly, when I contacted a human the basic issues were resolved, but hot totally. My final effort involved a video call. That went perfectly, and that agent was helpful, as was the fi rst agent. There should be a clearer method of reaching a human.
It was pretty straight forword It took a few minutes to get it all complete.
This should make filing taxes easier
Just followed the online instructions. It went well. Had to reread here and there, but that's true of anything.
This was a nice experience the lady was super nice and helpfull i was recommended by my sister in law and it was super easy and quick to do will be definitely using it again soon or later
It's easy to access and the information that has been asked is relevant for the verification needed for the person. Keep it up!
Too complicated. Requested information that is already provided or available through other government sources.
My experience was alright. I feel like I got a lot of knowledge from ID. Me. The program is wonderful and added a lot to my knowledge.
This hope they had me give my ID both sides my social security card my name my visual video ID and I believe it was very thorough thank you so much
I found it pretty easy to use, I seem to remember it being kind of a pain the last time I used it, but pretty straight forward now. I just hope they keep the I.D. stored so I don't have to go through the whole process everytime I want to access my accounts?!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members