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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Well presented and you don't get lost. It's definitely worth your time and effort to explore for more information and opinions accordingly.
Good. Relatively easy to follow. Hope it is easy to use in future. Sometimes computer wanted me to repeat steps
I tried for two days to verify my identity just to submit my Pennsylvania state income tax form. I uploaded my driver license AND passport and they still required a video chat. The idiot said he couldn't see me and kept telling me to allow access to my camera. It was ON!
Qiuck, easy to fill a form, there 2as no my option, but I added another valid document and was approved
It was very unsatisfying. Why was this made so complicated? I hope throughout this process. I have answered all the questions your survey asked. I think what I gave is too much information.
It was very easy and very secure. I signed in easy and was able to navigate through the site with no problem
Excellent excellent customer service. Very easy I hope I don't have to worry about fraud anymore. It's a headache to wonder who have your personal nfo. I want to thank GOD. For they service
It was a good once we figure out what was stopping the camera and volume. Another the screen was nice and clear. The representer made sure everything was good. He was consistently to get the besatq quality of the video call to be successful.
Not easy to use but it's the best to verify that you are a veteran. But it is best for me and any veteran
Could be good for you. You'll experience the site challenging you information and various sites to confirm it is really YOU.
When using it, I am very satisfied and thank the staff for supporting me. I did not think it would be so fast and convenient. I will tell my friends about the perfection of this service.
It was great thank u for helping me out, the lady was nice and friendly. This app it really helpful and easier for me
I never felt so exposed and violated than when I went through the process of setting up an account so I could access my Social Security account. I have never given biometric information anywhere and I felt forced without another option. It's done, I cannot undo but I feel like I lost a freedom.
I had a very good experience with ID. Me and was able to complete everything in a short time. I would definitely recommend ID. Me to anyone looking for this type of online service.
Difficulty logging in constantly. Horrible security. I have an ID. Me for work and I was forced to use it for my personal dealing about something very not work related and it would not allow me to set up a personal account. I am expecting to get hacked because no company this bulky and inefficient can be effective. IF this is technology making my life easier, then we are screwed.
Easy to do. Easy to understand, doesn't take to long to verify you id. Many more services should be like this one
It was easy and simple. I had all my documents that I needed to have to. Everything was well token care of.
Please try and correct address error when you only get one shot making contact with ID. Me and trying to reach ID. Me again on the phone line is none existent, try going through the day knowing that their is a mistake via the computer system W/IRS and absolutely nothing is important but that call again when you have that information, like saying if this is a life threatening emergency please hang -up and dial (911). Just lots and lots of systematic error.
La experiencia fue muy complacida, entendí todo. El agente fue muy explícito., yo no hablo inglés e inmediatamente busco un traductor para mejor comunicación
Exelente, muy ganable con la entrevista, me sentí muy cómodo y soluciones todos mis problemas muchas gracias por todo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members