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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was a good experience and I hope that everything goes good now that I've done everything I had to do that was asked of me
Exercise in futility!
I've now wasted too much time trying to communicate my displeasure with this site!
Video rep was very professional. Brief video chat. Was asked a few questions as he compared me to my image in their system.
My experience was great. At first a little nervous not knowing what to do at first. But then it was easy.
Obsolete technology necessary to see my own information? Not at all happy. Very intrusive. No confidence that required information will be adequately protected from disclosure.
Strongly satisfied, the agent is patient while im hardly showed my documents because of my camera, im happy and satified because my account is veified
Good experience she was very helpful and nice. I do not know what else to say. This is too many needed words
This was a very thorough assessment of anyone's identity. I give my recommendation to any organization or person seeking identification confirmation from this organization.
Verification of my ID was easy. It took just a few steps to complete. It gives me protection and peace of mind.
Why am I not being told why my account was suspended an how to reopen it, I had it open for1 day an I want to know why
Pude encontrar lo que buscaba, quería saber si tenía deuda con el IRS y si pude verificar lo que buscaba
Make sure whatever you use computer, iPad or phone make sure you have a decent web browser like zoom or whatever. I'm not sure what browser they used I have a few different apps on my phone but I guess I didn't have any on my ipad
The representative had a great knowledge and provided me the support in timely manner. Will talk to my friends about the support.
My daughter, she done it so I think it was pretty easy for her the way she talked but for me, I've never got it done
My experience was a great experience, the communication skills were amazing and I'm glad and excited to start working with you
Tratan muy bien, lo bueno que hablan español y es confiable y lo tratan con uno directamente. Y resuelve mis problemas lo recomiendo
All process was so quick and I had some questions regarding a safety of my personal information but the video call or person clear all my doubts, and I'm really satisfied with the service
I can't use my SSN and street address to get a copy of my W-2 tax form for tax year of 2024. Help, please. I tried entering it many times, there was always some issue. Help, please.
The more I search for answers the more helpful services men and women I find with the aptitude to have me singen a autograph for one of them just so there heart can be as inriches as my viper, people are good good looking good taisting all together meaty goodness can't wait for the morning Good night
Signing up for ID ME may take a few minutes, you feel sure your information is protected. Once you sign up using it is easy. I have used this program for 2 years now and I am completely satisfied with it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members