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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Massachusetts
1 review
0 helpful votes
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ID Easy for me
April 23, 2025

I was very surprised that signing into my information was that easy. I also am very impressed because it seems that the security system is well maintained and thoroughly managed. I am hoping that the integrity of the system is never compromised.

Date of experience: April 13, 2025
California
1 review
0 helpful votes
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No Title Given
April 23, 2025

Was fine Except that you insisted on doing this;( and then I had to com up with at least 100 letters and It doesn't except your last name when it's spelled correctly so it's always wrong 😑

Date of experience: April 13, 2025
Pennsylvania
1 review
0 helpful votes
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Awful, can't log in, no help.
April 23, 2025

ID. Me is the ONLY way to interact with the IRS. It does not log me in, I can enter my email, password, and successfully complete a MFA but beyond that, it doesn't work. I just get a generic "error" message. How can a company this terrible be in charge of my life?

Date of experience: April 13, 2025
New Mexico
1 review
0 helpful votes
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I was stuck in a waiting queue for 12 plus hours for a service that took literally minutes to verify my information. I was also never explained to if my information was safe and secure from scammers and that my social security number wouldn't be shared with third parties.

Date of experience: April 13, 2025
New Jersey
1 review
0 helpful votes
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Good to tax report
April 23, 2025

Nice to use but suggest offer more detail options on short or long term payment options. For example adding " income tax 2024"

Date of experience: April 13, 2025
California
1 review
0 helpful votes
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Idme is not the bizness
April 23, 2025

It's not a good experience at all I'm sure there are other ways that the government can identify a person's identity. This was way too many steps that too glitchy

Date of experience: March 31, 2025
Washington
1 review
0 helpful votes
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Log in and password won't work! It worked very well at the H&R block office but when i tried to login on mu home computer all i get is wrong pass word or log in id, why?

Date of experience: April 13, 2025
New York
1 review
0 helpful votes
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Company owner and traveler.
April 23, 2025

The process was relatively easy. I thought it would be more complicated. I did have to find another document since the utility bill didn't have my middle initial.

Date of experience: April 13, 2025
South Carolina
1 review
0 helpful votes
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Id. Me survey
April 23, 2025

I set my Id. Me account back in 2022 and never thought that I would be using it again. Glad I placed my account information in a secure place. I found it easy to move around and once I was all setup it was a breeze.

Date of experience: April 13, 2025
Minnesota
1 review
0 helpful votes
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ID verification for IRS
April 23, 2025

Very helpful & explained things well & explained information so I knew exactly what was going on. Answered any question that I didn't understand completely

Date of experience: April 13, 2025
Texas
1 review
0 helpful votes
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Exelente exelente
April 23, 2025

Muy buena experiencia me ayudo mucho me atendieron bien y me agrado mucho el proceso q se dio me atendió una excelente señora y supo explicar como se debe muy educadamente

Date of experience: April 13, 2025
Georgia
1 review
0 helpful votes
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Identity verification
April 23, 2025

Easy to work with full confidence. In the past I could reach IRS, Social Security and other official sites directly. There was always a concern whether a genuine site was reached. With ID. Me this concern is resolved.

Date of experience: April 12, 2025
District of Columbia
1 review
0 helpful votes
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Horrible experience
April 23, 2025

It asked me a bunch of questions and I had to upload my documents several times, in the end it didn't let me login to the IRS giving me an error

Date of experience: April 13, 2025
New York
1 review
0 helpful votes
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Very good 👍
April 23, 2025

My experience was good and helpful fine thank you. Because of fraud that is going on in these days of time.

Date of experience: April 13, 2025
Pennsylvania
1 review
0 helpful votes
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Super easy-to-use service
April 23, 2025

I was able to upload everything successfully on the first try, no hassle or confusion. The uploading process was so user-friendly and quick.

Date of experience: April 13, 2025
New York
1 review
0 helpful votes
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Assessment: good protection.
April 23, 2025

Positive. It allows the convenience of giving different options. So you can find the most suitable choices for your answers. It is a very explainable system allowing for easy overall set-up

Date of experience: April 13, 2025
Massachusetts
1 review
0 helpful votes
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ID me? Or not…
April 23, 2025

Already had an ID Me acct. Tried to use it to sign in to view my SSA notice mentioned in an official email (I had done so successfully in the past). After entering username & info, I was informed further information was required to confirm my identity. Ok; kind of like signing up for direct deposit; front & back of drivers license then a biometric video face scan(?). After this, I got an "unsuccessful" reply with options (seek help, redo). I just went back, tried again using username/pw combo; got right in. Checked the statement. New this time was a multi paragraph list of conditions and cautions including one paragraph saying no responsibility for any use of my personal information whether for official purposes or any other reason. I probably should have stopped when I read that but I didn't.
I'm pretty used to online sign-in routines. This one was pretty bad. I feel sorry for folks who are less computer savvy having to navigate this system. Do better.

Date of experience: April 13, 2025
New York
1 review
2 helpful votes
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Since they don't specify which smart devices work with verification system, uploading did NOT work at first. No instructions or useful alerts or error messages are ever given, you're simply looking at a blank screen wondering what the problem is.

Date of experience: April 13, 2025
Ohio
1 review
0 helpful votes
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Love it!
April 23, 2025

I love that I'm already verified. So any site I go to that uses it, makes my life a lot simpler and save a TONS of time.

Date of experience: April 13, 2025
Florida
1 review
0 helpful votes
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The easiest free tax site
April 23, 2025

I am disabled an I was able to do our taxes after years of not being able to do them. ID me is so easy to set up and doing your taxes are so easy and best of all it's FREE.

Date of experience: April 13, 2025