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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Was very easy to use the app and agent was very patient asking questions about my edentity. I'm so happy at the beginning I was nervous
I had a rough beginning Setting up my verification but it was more user error I'm not that internet savvy BUT I finally had an agent walk me through and it worked out amazing. So go get verified!
Muy agradecido con los agentes Excelente. Trbajo muy buena atención. Muy buena página. Recomienda total mente
Esta aplicación es segura y confidencial, se la recomiendo a cualquier persona, el servicio en la vídeo llamada es muy seguro y profecional
Too difficult to complete too consuming just like this is too much bull 😪 😔 😕 😞 😒 😤 😪 😔 😕 😞 😒 😤 😪 😔 😕 😞 😒 😤 😪 😔 😕 😞 😒 😤
It took me an hour to prove who I am. I got a message that something went wrong but no information as to how to fix it. I'm a volunteer at the VSO office in Abington, MA and it was time to go home. So I just shut down the computer and went home.
Excellent job on my verification code and keeping it secure and personal information top notch. I congratulate you for being on top of this situation
My experience at trying to sign up at home should have been easier. Going to USPS to get help was not practical. Setting up a time to have a VA assistant avoided problems all around.
Delightful! Learn something about video document management. Information required was reasonable. Need to figure if passport is useful. Way too much background colors to allow for a clear transmission of data.
I have already setup the government required "login. Gov". I see no reason the government needs TWO seemingly redundant programs.
It was quick fast very helpful provided me with the information I needed and it was a good experience
Fácil de acceder y de verificacion Atención personalizada e instrucciones bien redactados excelente servicio comprensivo
It's like ensuring the safety of a fingerprint without the biometrics. It makes verification for multiple accounts safe and easy! I love it
10 times out of ten it was great to do. I'll look forward to it again as well. I love it. Thank you so much
Very simple! To use. No problem understanding the instructions. If you have to verify your identity, it's easy and convenient.
Just follow each step as directed. Easy to do. Even the photo of license is easy if you are using your phone.
New to me, but instructions were very clear and easy to follow. It made the dual-identity issue easy.
Setup was a bit challenging since I don't have a smartphone (don't do web activities though I could). They worked with me by phone to verify me, so they went an "extra mile".
It actually took months for me to gain access to my account because I changed my phone number. Once I changed my phone number I could not receive texts to change my password until I used the facial recognition process.
Agent was helpful and fast professional. Very helpful on keeping my identity secure and knowing my identity is secure that my stuff is safe.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members