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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Indiana
1 review
0 helpful votes
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Try it. It's free!
May 7, 2025

It's like ensuring the safety of a fingerprint without the biometrics. It makes verification for multiple accounts safe and easy! I love it

Date of experience: April 26, 2025
Maryland
1 review
0 helpful votes
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The best after all
May 7, 2025

10 times out of ten it was great to do. I'll look forward to it again as well. I love it. Thank you so much

Date of experience: April 26, 2025
New Hampshire
1 review
0 helpful votes
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Easy to use.!
May 6, 2025

Very simple! To use. No problem understanding the instructions. If you have to verify your identity, it's easy and convenient.

Date of experience: April 26, 2025
Indiana
1 review
0 helpful votes
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Easy peasy
May 6, 2025

Just follow each step as directed. Easy to do. Even the photo of license is easy if you are using your phone.

Date of experience: April 26, 2025
Pennsylvania
1 review
0 helpful votes
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New to me, but instructions were very clear and easy to follow. It made the dual-identity issue easy.

Date of experience: April 26, 2025
Missouri
1 review
0 helpful votes
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ID. Me setup and logon
May 6, 2025

Setup was a bit challenging since I don't have a smartphone (don't do web activities though I could). They worked with me by phone to verify me, so they went an "extra mile".

Date of experience: April 26, 2025
California
1 review
0 helpful votes
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Website Review
May 6, 2025

It actually took months for me to gain access to my account because I changed my phone number. Once I changed my phone number I could not receive texts to change my password until I used the facial recognition process.

Date of experience: April 26, 2025
Arizona
1 review
0 helpful votes
Follow Tiffany V.
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Agent was helpful and fast professional. Very helpful on keeping my identity secure and knowing my identity is secure that my stuff is safe.

Date of experience: April 26, 2025
Missouri
1 review
0 helpful votes
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Very good and to the point. The agent that was on screen, was very polite and friendly. She knew exactly what she was doing and was very helpful.

Date of experience: April 26, 2025
Florida
1 review
0 helpful votes
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Pain in $#*!
May 6, 2025

Not easy to verify and after that approval fatal error? Photo app on phone did not work. Fatal error at end of verified id?

Date of experience: April 26, 2025
Indiana
1 review
0 helpful votes
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Review on ID. Me
May 6, 2025

I had no problem setting up my ID. Me to use for Social Security, IRS and Medicare. I highly recommend using this as you safe way to deal with these government websites.

Date of experience: April 26, 2025
California
1 review
0 helpful votes
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Extremely unsatisfied
May 6, 2025

I was told they couldn't recognize me by my telephone number which I've used for over eight years now and they didn't recognize my already established username and password I would have put zero stars

Date of experience: April 26, 2025
Alabama
1 review
0 helpful votes
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Great experience
May 6, 2025

Very easy to get identified. Would recommend everyone to give them a try!

Date of experience: April 26, 2025
Georgia
1 review
0 helpful votes
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Inquire VERIZON for discounts!
May 6, 2025

A friend told me I would be eligible for a discount if I would apply.
After 8 years as a VERIZON CUSTOMER, I should have done this before!

Date of experience: April 26, 2025
Louisiana
1 review
0 helpful votes
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Security private
May 6, 2025

Good, don't have words to describe this maybe another time,,,,,,,,,,,,,,,,,,,,"0"977);:,?!$&$!?;; 5$

Date of experience: April 26, 2025
North Carolina
1 review
0 helpful votes
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First time
May 6, 2025

I never understood why I received the letter. Was someone trying to scam me? It was difficult for me and many people my age do not have a computer or they don't understand why they were asked to do this.

Date of experience: April 26, 2025
North Carolina
1 review
0 helpful votes
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Important but cumbersome
May 6, 2025

The process is much longer than you would expect it to take. There is not enough explanation in the site to tell you what things are for what to expect and whether or not what you just did was correct or successful. If it is not successful or correct at any given step there should be a process for going back one step and correcting the problem.

Date of experience: April 25, 2025
Utah
1 review
0 helpful votes
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If you are confused, use AI
May 6, 2025

Because I have not been an active user of the tools and steps required I turned to AI. I think ID. Me should create an AI to lead older people through the process (if they want).

Date of experience: April 25, 2025
Florida
1 review
0 helpful votes
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Easy access by ID. Me.
May 6, 2025

I was able to access my SSA account and probably will do it this way from now on. It was a breeze and no passwords to memorize! 🙂

Date of experience: April 26, 2025
New York
1 review
0 helpful votes
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De lo mejor
May 6, 2025

Muy satisfactoria me gustó el trato como me atendieron es bien por nuestra seguridad y la compañía y ayudad a que nadie agarre tus datos para estafar

Date of experience: April 26, 2025