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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It's like ensuring the safety of a fingerprint without the biometrics. It makes verification for multiple accounts safe and easy! I love it
10 times out of ten it was great to do. I'll look forward to it again as well. I love it. Thank you so much
Very simple! To use. No problem understanding the instructions. If you have to verify your identity, it's easy and convenient.
Just follow each step as directed. Easy to do. Even the photo of license is easy if you are using your phone.
Setup was a bit challenging since I don't have a smartphone (don't do web activities though I could). They worked with me by phone to verify me, so they went an "extra mile".
It actually took months for me to gain access to my account because I changed my phone number. Once I changed my phone number I could not receive texts to change my password until I used the facial recognition process.
Agent was helpful and fast professional. Very helpful on keeping my identity secure and knowing my identity is secure that my stuff is safe.
Very good and to the point. The agent that was on screen, was very polite and friendly. She knew exactly what she was doing and was very helpful.
Not easy to verify and after that approval fatal error? Photo app on phone did not work. Fatal error at end of verified id?
I had no problem setting up my ID. Me to use for Social Security, IRS and Medicare. I highly recommend using this as you safe way to deal with these government websites.
I was told they couldn't recognize me by my telephone number which I've used for over eight years now and they didn't recognize my already established username and password I would have put zero stars
Very easy to get identified. Would recommend everyone to give them a try!
A friend told me I would be eligible for a discount if I would apply.
After 8 years as a VERIZON CUSTOMER, I should have done this before!
Good, don't have words to describe this maybe another time,,,,,,,,,,,,,,,,,,,,"0"977);:,?!$&$!?;; 5$
I never understood why I received the letter. Was someone trying to scam me? It was difficult for me and many people my age do not have a computer or they don't understand why they were asked to do this.
The process is much longer than you would expect it to take. There is not enough explanation in the site to tell you what things are for what to expect and whether or not what you just did was correct or successful. If it is not successful or correct at any given step there should be a process for going back one step and correcting the problem.
Because I have not been an active user of the tools and steps required I turned to AI. I think ID. Me should create an AI to lead older people through the process (if they want).
I was able to access my SSA account and probably will do it this way from now on. It was a breeze and no passwords to memorize! 🙂
Muy satisfactoria me gustó el trato como me atendieron es bien por nuestra seguridad y la compañía y ayudad a que nadie agarre tus datos para estafar
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

