On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to use and very convenient. Keeps me informed with little effort. Information provided keeps me off the phone waiting on hold for customer service.
It was not difficult following the prompts. No problems signing in and uploading my documents. This was my second time using id. Me to re-establish my account.
Never received the email to start the video verification process. Sent a question to the help center and it was not answered correctly. It appears the question was not understood. Tried various times to access the NJ PAC site, which requires AD. Me, and was aways told I would receive and email for verification. This all took place over a 11 day period of time. Finally, I made one more attempt to access the NJ PAC site and this time it took me directly to video verification site. The wait for the video call was short and very easy. The ID. Me site should have a place where you can request the video verification. It would make the process much easier.
The verifying process was quick and easy. The agent was very nice and comfortable to talk to and the process was just fast and easy.
Good and easy jdjshshxbfb hdhdhshxbxbxbxnxhshshshzbxbxjxjxjxhxjxjxhxhchxhxbxhxhsnznxjnxnxbxbxbxbxbxushzbzjxjxnxnnbzbdbdbzbx
Didn't get a verification... if it went through or if excepted, kinda cautious about giving information out
Easy to use and navigate through. Initial setup is quick and secure seems satisfactory. I was happy with it.
It was okay the support was slow to respond days later really not needed to fill out 100 words just for a small issue that doesn't need a pages to explain why
Because I wanted to see my Social Security information online, I decided to use ID. Me, so I registered and logged in to check my information.
Super fast n didn't take long to execute my task thanks now your asking for too much it was ok for a minute but then you want me to type 100 characters it went south really quick you should just let people type what they want instead of pressuring them to write more than they have to
My whole experience now is in the negative i forgot what good i was talking about because I had to write all this extra b. S because it wasn't long enough
Was very easy to use the app and agent was very patient asking questions about my edentity. I'm so happy at the beginning I was nervous
I had a rough beginning Setting up my verification but it was more user error I'm not that internet savvy BUT I finally had an agent walk me through and it worked out amazing. So go get verified!
Muy agradecido con los agentes Excelente. Trbajo muy buena atención. Muy buena página. Recomienda total mente
Esta aplicación es segura y confidencial, se la recomiendo a cualquier persona, el servicio en la vídeo llamada es muy seguro y profecional
Too difficult to complete too consuming just like this is too much bull 😪 😔 😕 😞 😒 😤 😪 😔 😕 😞 😒 😤 😪 😔 😕 😞 😒 😤 😪 😔 😕 😞 😒 😤
It took me an hour to prove who I am. I got a message that something went wrong but no information as to how to fix it. I'm a volunteer at the VSO office in Abington, MA and it was time to go home. So I just shut down the computer and went home.
Excellent job on my verification code and keeping it secure and personal information top notch. I congratulate you for being on top of this situation
My experience at trying to sign up at home should have been easier. Going to USPS to get help was not practical. Setting up a time to have a VA assistant avoided problems all around.
Delightful! Learn something about video document management. Information required was reasonable. Need to figure if passport is useful. Way too much background colors to allow for a clear transmission of data.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members