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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Illinois
1 review
0 helpful votes
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User Friendly One Stop
June 3, 2025

I was able to access very important benefits all at once, without trying to remember several passwords

Date of experience: May 23, 2025
Tennessee
1 review
0 helpful votes
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Muy bien la experiencia
June 3, 2025

Súper rápido y atentos a la hora de llamarme y verificar mis datos para poder continuar con el proceso de verificación de mis documentos

Date of experience: May 23, 2025
Washington
2 reviews
0 helpful votes
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SECURED SITE
June 3, 2025

My experience was good I'm very glad that ID. Me asked so many questions it's for Security purposes I thought it went very well. Thank You Ronald C Ray

Date of experience: May 23, 2025
Colorado
1 review
0 helpful votes
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Easy and quick
June 2, 2025

Was easy I miss the information for an email I don't know and she gave me the time to look it up and let me rejoining the group

Date of experience: May 23, 2025
California
1 review
0 helpful votes
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Positive experience
June 2, 2025

I liked that the documents can be uploaded online, but I didn't like that I was forced to go through verification via video call, since I am a foreigner and do not speak English, and I had to ask my friend to be my translator. Otherwise, everything was fine. The officer was polite and friendly.

Date of experience: May 23, 2025
California
1 review
0 helpful votes
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Great customer service
June 2, 2025

Good people's services and great attitude helped in what was asked pls be positive always was not delayed much

Date of experience: May 23, 2025
New York
1 review
0 helpful votes
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Easy and secure
June 2, 2025

My first time experience was quick and easy. I understood the steps and I already had an Authenticator app installed so that helped the process a lot better for me. They make sure they email you and text you with updates and I love how quick and smooth it was. I was able to use my phone to upload pictures with no issues and that's always a plus for me.

Date of experience: May 21, 2025
Arizona
1 review
0 helpful votes
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It would appear as if the government uses ID.me to make it extremely difficult if not impossible to log on, not for security, because everyone who works for the government are lazy worthless POS.

Date of experience: May 23, 2025
California
1 review
0 helpful votes
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Expert grade with a smile
June 2, 2025

I had a very good time with you today and you were very kind to me and you were always very nice to me so thank you for everything that I had to not experience any negative reactions or triggers.

Date of experience: May 23, 2025
Texas
1 review
0 helpful votes
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Muy buen servicio
June 2, 2025

Muy contento por la atención brindada excelente servicio muy amables supieron explicar todo muy bien y sobre todo hablaron mi idioma

Date of experience: May 23, 2025
Texas
1 review
0 helpful votes
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Trusted Gov site
June 2, 2025

Setting up ID. Me is very easy even for an elderly person. This is a government website to trust your personal information with.

Date of experience: May 23, 2025
Colorado
1 review
0 helpful votes
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Useless data stealer
June 2, 2025

Run! This is a useless service that does not work. It pretends to verify you but it actually doesn't do $#*!. Then, when you try to use it you find out that you're unverified. Don't even think about getting tech support - all they'll do is send you to their worthless FAQs. You have never used a worst service ever, and I don't recommend trying.

Date of experience: May 23, 2025
California
1 review
0 helpful votes
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Outstanding
June 2, 2025

Quick and easy took a minimum amount of time. I had no difficulty with it. Able to pay all my back taxes and good security

Date of experience: May 23, 2025
Illinois
1 review
0 helpful votes
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Margie hanson
June 2, 2025

It was great do a great job love social security keep up the great job it doing love everything you do at social security

Date of experience: May 23, 2025
Mississippi
1 review
0 helpful votes
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Very hard to get done
June 2, 2025

Very had to get threw without A lot of directions sometimes it was very hard to get the directions clear.

Date of experience: May 23, 2025
Virginia
2 reviews
1 helpful vote
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I did it! 😃
June 2, 2025

I have brain damage, among other things, and am not tech savvy at all, but even I could do this! This is so much easier than I feared. 😊

Date of experience: May 23, 2025
New York
1 review
0 helpful votes
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Great company. Did as stated and more. Would recommend to anyone that would like to protect ID and more.

Date of experience: May 23, 2025
Florida
1 review
0 helpful votes
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Work tool with important Data
June 2, 2025

Easy, Secure, and helpful. Void interruption and the access is fast. There should be many sites like this
To void long lines of people waiting for information needed.

Date of experience: May 23, 2025
New Jersey
1 review
0 helpful votes
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I did so earlier but did know how to avoid sharing of my eperience. I just wanted to exit the review procces but did not see a means of doing so; hence, I accepted the only approach I knew that would enable me to exit.

Date of experience: May 23, 2025
Louisiana
1 review
0 helpful votes
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Quick and easy
June 2, 2025

Verifying my identity was super quick and easy and the help was amazing. The ealk through was simple

Date of experience: May 23, 2025