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ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Serves a necessary purpose. Allows access to most government sites and many others, with one set of entries for your identity. In this one safe place
I like the idea of verifying identity only once, then use the id.me online for all my legal transactions. I would highly recommend to friends and family.
Easy, great, and important tool to have...
Makes taking care of business simple and efficient
It takes a little more time to prepare the required documents. But the interview was less than expected, which helps me to quell my worries.
I don't want to use it. I have no choice because the federal government makes it so I have to.
Go through verification process over and over but keep getting rejected
I verified with ID.me about 4-5 years ago. My password was still good to log on with, but they wanted to verify my data all over again. With passports and drivers' licenses lasting about 10 years each, and a SS card lasting your entire life, I do not fully comprehend why the repeat verification process was necessary. Then they rejected my passport. It was the same passport they accepted originally. Said the name did not match my name. That was a lie. A month later they accepted the same passport, and the same document uploaded for it, and the same passport they already had on file from before. That month of delay meant I could not download my SS 1099 to give to my CPA for my April 15 2025 income taxes. So I was late getting it to her. No, I am not a happy camper.
The initial process to sign up is very user-friendly, and moving forward, ID.me is easy to use to verify your identity. I feel a bit more secure using it.
Wait time for video call was ridiculously long. I waited 3-4 hors total.
I appreciated the help from Sam and anyone else that helped me. Thank you
It helped me out a lot when I didn't understand something and it helped me through the process
Very frustrating waiting for the video conference. It took hours waiting for "waiting time 30 minutes" but
Keep on changing the waiting time to a longer time. This is one area where you can really look into to
Improve your system.
ID.me provided my access to key services. Highly recommended.
The waiting time was a bit long.the video call with the agent was very professional.
26 minutes to speak to someone... That 26 minutes took over an hour and a half. Be truthful.
It was easy to use it, had no issues by getting into the site that I wanted. Id.me has simplified the identification process, I have already recommended a relative to use it for IRS documentation purposes.
In the past i joined the site and had no issues for many years / now in 2026 / I need to access the social security app and for whatever reasons it shuts me out or doesn't allow me to join other than that i still have faith that someone whith the company will do me correctly and provide me with answers to my problems
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members