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ID.me

4.2
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,467
value
1,197
shipping
650
returns
638
quality
1,172
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Virginia
1 review
0 helpful votes
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APP sucks
March 7, 2021

This process is time consuming and treats legit people feel like they are criminals. I was out of town and they wanted my original birth certificate. The copy i have says certified copy. I got all the way to my " interview" and they rejected my documents! Then i had to restart my time all over again.

ID.me attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 7, 2021
Jessica D. — ID.me Rep
over a year old

Hello,

We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at [email protected]. We hope to hear from you soon!

- IDme Social Response Team

Colorado
1 review
1 helpful vote
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Most unemployment agencies are "requireing" people to sign up using this id.me service giving them you drivers license, and all of your personal info just to collect unemployment? Why? Never had to before...? Also if you don't have a new (smart) phone and internet access or mobile data you will not be able to register and collect unemployment. If you don't register your account will be suspended. This website should be a violation to privacy. I'm so tired of technology to " better our lives but in actuality its just use to track us and steal information for advertisements". I don't trust this app or website and find the stay at home workers that answer the phones from the other end are not helpful or useful. The girl that answered the phone i couldn't understand her because her kids were screaming over her. If i could give this 0 stars i would like most here. Sadly nothing will be done and they will continue to steal our info and be able to track our every move.

ID.me attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 6, 2021
Jessica D. — ID.me Rep
over a year old

Hello,

We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at [email protected]. We hope to hear from you soon!

- IDme Social Response Team

Georgia
1 review
1 helpful vote
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B******t period!
March 3, 2021

Listen if you have covid-19 and asked to go through I'd.me just go ahead and kill yourself because trust me you'll be dead and gone before you hear anything from those scammers. I'm trying my best to report this to whoever i can this site needs to be closed down we need to talk to a human being

ID.me attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 3, 2021
Georgia
1 review
1 helpful vote
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Okay now I totally understand why unemployment rate is so high and crime rate is up. Its because of the fake website used by the stupid government called id.me. They hold your money while you on your death bed waiting patiently for you to die and collect. I understand why someone may say well bills gotta be paid so they commit crimes i myself getting the same mind frame because soon me and my family will be homeless thanks to the scammers of id.me. I wish i could locate the office but its unheard of they don't even have s number to call so that's a major red flag... to those trying to get verified from id. Me here's a tip. Go To Work and give everyone covid because home sick equals homeless sick to these scammers

ID.me attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 3, 2021
Jessica D. — ID.me Rep
over a year old

Hello,

We are sorry to hear that you've had a frustrating experience. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at [email protected]. We hope to hear from you soon!

- IDme Social Response Team

New York
1 review
1 helpful vote
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Are these people stealing IDs from innocent veterans who are trying to get services? I've uploaded every possible ID available for me to choose and even tried to answer "security questions" and they can't verify me. I've lived at the same place for over 11 years. I've had the same phone number for 4-5 years. This is ridiculous. This process is ridiculous.

ID.me attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 2, 2021
Jessica D. — ID.me Rep
over a year old

Hello,

We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at [email protected]. We hope to hear from you soon!

- IDme Social Response Team

Florida
1 review
1 helpful vote
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Without being able to talk to somebody this app is absolutely worthless. It's been 5 days in my account still isn't unlocked cleaning up somebody was trying to open up unemployment in my name but in fact it's a delay tactic being used so they don't have to pay you I'm going to see them for a conspiracy to commit fraud

ID.me attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 2, 2021
Jessica D. — ID.me Rep
over a year old

Hello,

We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at [email protected]. We hope to hear from you soon!

- IDme Social Response Team

Texas
1 review
70 helpful votes
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My review for I'd.me is, 1st of all, not user friendly, after they lure you to upload all your picture ids and your selfie, they stop responding or letting you know what's going on! I feel betrayed, and worry that what they gonna do with my profile and personal informations. At 1time I tried to sign back in, they said my email address and password were incorrect which is not so! Not a trustworthy site!

ID.me attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2021
Jessica D. — ID.me Rep
over a year old

Hello,

We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at [email protected]. We hope to hear from you soon!

- IDme Social Response Team

Virginia
1 review
8 helpful votes
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Worthless App
March 1, 2021

This is my 4th or 5th try at verifying my identity for unemployment benefits. Still can't get verified. If this is what society is coming to, then I want no part of it.
I have had no problems verifying my identity doing a criminal background check every year for my job using the same documents ID me requests you to upload. What a bunch of BS. They don't reply to support emails, can't reach a real person (even though their website says 24/7 support). What a joke!
Anyone want to consider a Class-Action Lawsuit?

ID.me attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 28, 2021
Jessica D. — ID.me Rep
over a year old

Hello,

We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at [email protected]. We hope to hear from you soon!

- IDme Social Response Team

Colorado
1 review
1 helpful vote
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Idme sucks
February 28, 2021

I cant get a response from this company in a week now snd they are holding up my only income. I have uploaded everything they asked for at least 10 times

ID.me attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 28, 2021
Jessica D. — ID.me Rep
over a year old

Hello,

We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at [email protected]. We hope to hear from you soon!

- IDme Social Response Team

Idaho
1 review
0 helpful votes
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Fed up
February 26, 2021

Applied for unemployment and had to do this ID.Me... I have had nothing but problems with them. Uploaded so many photos and the wait time is horrendous. I have had to reapply for unemployment 3 times now and am sick of this stupid app. My taxes were so much easier then this BS. This needs to change, This is not working out.

ID.me attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 25, 2021
Jessica D. — ID.me Rep
over a year old

Hello,

We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at [email protected]. We hope to hear from you soon!

- IDme Social Response Team

North Carolina
1 review
0 helpful votes
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Laborer
February 25, 2021

If I could give this site no stars I would. Does anyone even work there. Phone number doesn't work emails don't work. I'm on my 11th day of a 3day process. SMH.

ID.me attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 25, 2021
Jessica D. — ID.me Rep
over a year old

Hello,

We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at [email protected]. We hope to hear from you soon!

- IDme Social Response Team

Pennsylvania
1 review
0 helpful votes
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Worst exp ever spent two weeks and countless emails and never got verified this is just a way for unemployment to keep peoples money what a nightmare dont even bother 17 hrs so far the y rejected notorized state issued birth cert saying a parent name has to be on it no im adopted ward of the state what a joke

ID.me attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 24, 2021
Jessica D. — ID.me Rep
over a year old

Hello,

We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at [email protected]. We hope to hear from you soon!

- IDme Social Response Team

California
1 review
2 helpful votes
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I hope there is a class action lawsuit against these shills. They also steal your private data and sell it to advertisers, etc. I'm sure their servers have very little security - I don't trust them with my data, but unfortunately I can't even delete my account.

ID.me attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 23, 2021
Jessica D. — ID.me Rep
over a year old

Hello,

We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at [email protected]. We hope to hear from you soon!

- IDme Social Response Team

California
1 review
1 helpful vote
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Suspended account
February 23, 2021

ID.me suspended my account for filing unemployment in two separate states. That's because my previous employer was not located in the state that I live. So, after my state unemployment agency denied my claim and told me to file in my previous employers state, I tried too. ID.ME suspended my account for trying to file in two separate states. Isn't ID.me just suppose to verify identity? How do they have the option to detect unemployment fraud? The customer service is almost non existent at this company. So now I have to deal with their BS and the unemployment BS at the same time. THANKS!

ID.me attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 22, 2021
Jessica D. — ID.me Rep
over a year old

Hello,

We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at [email protected]. We hope to hear from you soon!

- IDme Social Response Team

Georgia
1 review
2 helpful votes
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Worst service ever
February 18, 2021

GDOL this is the worst system you could have partner with just taking money like the scammers. I been verified and money still havent been released. That support is a joke they got a message they send everyone with out even looking at the problem. Ppl losing homes and its breaking up family in this crisis we are in. No one seems to care.

ID.me attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 18, 2021
Jessica D. — ID.me Rep
over a year old

Hello,

We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at [email protected]. We hope to hear from you soon!

- IDme Social Response Team

California
1 review
0 helpful votes
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Great concept, terrible execution. Terrible software that rarely works. You get half answered questions if you ever get in contact with customer support.

ID.me attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 17, 2021
Jessica D. — ID.me Rep
over a year old

Hello,

We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at [email protected]. We hope to hear from you soon!

- IDme Social Response Team

California
1 review
0 helpful votes
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Its been 5 days that these people keep rejecting my documents and blocking me to file a claim, i feel the reason for having a super inefficient and substandard company that rejects everything because they are unable to read them and have no idea how to magnify the attachments so they can see what people send them is to delay people or completely blocki them to file a claim as a way to recover the billions they gave away to scammers, homeless and can recyclers.
id.me is a perfect company to operate in a 3rd world country mainly due to theirlack of knowledge to seperate mission to block and prevent people from reaching out to edd. After threatening them with lawsuite they verified my identity but still blocked me from filing a claim. These clawns need to be liquidated or deported to afghanistan

ID.me attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 16, 2021
Jessica D. — ID.me Rep
over a year old

Hello,

We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at [email protected]. We hope to hear from you soon!

- IDme Social Response Team

California
1 review
1 helpful vote
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Shopping Site? WTH
February 16, 2021

Suppose to use this damn site to verify my ID so I get my unemployment money. This after DES suspended my account in December with no warning. Three months later they finally tell me it's because I need to go to IDme and then "everything will be fine". You go to this site and all links are to it's shopping site, support (no phone number) or sales!

They have a nearly useless "tutorial" video. The video says you will get a link in your email. Nope. Just got a general confirmation you have an account with IDme email. So I sent a message for them to contact me to guide me through there user unfriendly site. (No phone number at all to call).

Meanwhile, while I wait for SOMEONE to tell me how the hell to verify my ID like I was TOLD TO DO, I have not been able to pay my bills since December!

This shows how $#*!ed up our government is. The people who need help are left out in the ditch while pencil pushers make policy and expect us to solute and fallow and some how survive while they force millions of people to fallow their ever changing rules. While they have only a fraction of the needed people to do the job forcing millions to wait for months for a resolution!

Can we sue the government? Sign me up!

ID.me attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 15, 2021
Jessica D. — ID.me Rep
over a year old

Hello,

We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at [email protected]. We hope to hear from you soon!

- IDme Social Response Team

Washington
1 review
1 helpful vote
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WORSE THAN USELESS!
February 13, 2021

I'd give them NEGATIVE 100 stars if I could! I did EVERYTHING they required & it kept saying they couldn't verify my identity - without indicating what specifically was causing a problem - maybe my photos of my documents weren't clear enough or there was a problem with my name or whatever else - but THERE WAS NO WAY TO KNOW! I'M NOT A PSYCHIC! So I waited hours for a referee only for the site to tell me they couldn't verify me & to follow their instructions - WHICH I ALREADY DID! Are there actual "referees" to speak with? So I sent them a very detailed message explaining what had happened & they replied with the same b. S. about reading & following their instructions - which I already did! DUH! I'm getting NOWHERE with these clowns, I haven't received any UIB money since late Dec., & my 30 days to verify my identity are almost up. I DON'T KNOW WHAT TO DO ANYMORE! Judging by all these reviews, there's probably many thousands of people in the same boat - AND WE'RE ALL SINKING! ID.me IS A VERY SICK JOKE!

ID.me attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 12, 2021
Jessica D. — ID.me Rep
over a year old

Hello,

We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at [email protected]. We hope to hear from you soon!

- IDme Social Response Team

California
1 review
1 helpful vote
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Who's Fraud
February 12, 2021

This company is junk no good for nothing other than wasting your time and pulling your hair out. The whole scam is a complete joke. I believe they are the ones commiting the fraud myself...
Lets get rid of id.me they SUCK BAD

ID.me attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 11, 2021
Jessica D. — ID.me Rep
over a year old

Hello,

We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at [email protected]. We hope to hear from you soon!

- IDme Social Response Team