ID.meReviews 39,493

The country shut down in 2020 & that meant gig workers like me, a musician who now has had no concerts to perform for over the past 14 months. I tried to make savings last w/o using unemployment but finally ran out in January while waiting for the stimulus.
Since CA. Had so much crime during the 1st year of unemployment they have now hired ID.me to verify the ID of people applying for unemployment.
I believe I began in January and they still have not verified me despite my having the assistance of the state assembly person from my district.
Every now and then I'll get an email telling me how sorry they are and to please reach out to them. This can only be a bot emailing me because I was on the internet twice the very second a message came through & within 3 seconds I had sent back a reply, "I'm here, I'm here" no reply.
To think that any life let alone all the lives of this country are in the hands of such an incompetent company doesn't surprise me. Our government over-spends on everything but its people.
So here I sit & wait w/o income or money and almost 5 months after I first started to get verified. Hell I'm all over the internet so I can't imagine why I can't get verified just so I can get the money I paid in this emergency fund but hey, that's the government for ya.

Inexplicably, my account was suspended. After repeated attempts to get it reinstated, I just receive polite emails apologizing for the long delay but absolutely not action. It is a simple task - turn the account back on! A Member Support Representative has NEVER reached out to me in spite of what the emails claim.

After submitting all the required documents, photographing them EACH four times in different lightin to make sure they were clear, I was still not "verified", next step was spending 5 hours waiting for a video call that never happened and there is absolutely no customer service, although they claim reps are "available" 24/7... its been hours since i submitted a request for help and still no response. Horrible, horrible service. Big waste of my time and now is nothing more than an OBSTACLE blocking me from filing my unemployment claim. If i could rate a zero i would.

ID.me is atrocious. I wonder how many other families are going hungry because of ID.me and not being able to verify who we are for unemployment?

My unemployment has been suspended as a direct result of ID.ME not fixing my phone number verification. This case was "escalated" 3 weeks ago, and the responses I received was "sorry it is taking so long". I have not received my unemployment from the State of Colorado in 8 weeks because of this company. I have went to the BBB with this information as well and discovered they have an "F" rating. You can not contact them by phone and email is the only way. I am appalled to think government agencies would use a company like this for their citizens.

ID.ME IS AN ABSOLUTE WORST COMPANY EVER & SHOULD NOT EXIST & MOST DEFINITELY DESERVES NEGATIVE & ZERO STAR!

While people are in desperate need of unemployment benefits, the systems put in place are failing drastically. ID.me is a joke. I have said it before. I will keep saying it. They took on way too much and they can't handle the volume. They should hire another 1000 employees or share the work with qualified companies who can handle this. Their website will ever connect you to a referee agent. You can spend all day on there. 24 straight hours and somehow your 3 hour wait time will still be 5 hours remaining at the end of that 24 hours. If I could give their company less than 1 star, then I would.

Seriously, I feel I have been held captive, one day of my life I will never get back. I have been on hold since noon, it is now 6pm and I am still holding... How can this be good customer service?

*I finally got a person at 8pm and was finally finished at 8:11pm.

** if you happen to see these reviews before actually using id.me, please: don't do it. It's not worth the time, effort, and putting very personal info at risk. **

As far as i'm aware you're not going to get a real person on the line. I know a lot of people are coming to id.me through unemployment assistance organizations right now and i can tell you you're not going to get help from anyone at id.me.
If your unemployment assistance agency has the option to file a new claim through phone, you might as well just keep repeatedly calling that agency's number until you're actually able to get someone on the line. I understand how painful this process is, it took me over a month to get to this point.
Looking at id.me's official twitter, it looks like they'll give you a response if you reply to and/or DM them. I can't say this is any form of a support line however, and i don't know what results people get afterwards. I'm just stating what i'm seeing here

My personal experience with id.me is the same as everyone else here.
They ask for personal information for verification, i hand it over, and they somehow have problems verifying it and ask you to wait to speak to a live agent. I thought the verification issues was just me doing something wrong or maybe i just had to try again, but it tells me each time to speak to a real agent. I have also waited hours to days, and no one has come to help.

Honestly i feel really embarrassed for trusting id.me so blindly, just because it's approved and used by the EDD here. They take very personal information, and then can't verify you... and then what? Do they just keep it? I'd really like to know what they do with these photos and information, because i regret ever using it. If there's a way to opt out and delete your account with id.me, please let me know.

There is zero customer support. I tried to handle an issue over a week ago and it would have been fixed had their cheeky little email of "help will be with you shortly" putting me off for days. Now as I was trying to avoid I am unable to get food for the entire weekend and my 6 year old is sick and we can't go begging for food let alone get medicine. Thanks for totally screwing us. We will also be homeless on Monday as I mentioned on around the beginning of may. Pathetic. At least don't sent that condescending email when you can do your job. I could have made other plans but now you left us in a domestic violence situation where we can't afford live where we were safe.

This place is a nightmare. I have had my ID held up for 8 weeks now and since lost my home, my car, and about to lose my kids if they dont' verify my ID so i can get my checks. No phone number to call. The SUPPORT email is a bot and just says they are working on the issue, not sure they even know what the issue is before they say that. I am just at a loss for all of the issues I have had with this place and cannot believe they are still being paid, to do the terrible performance they are doing at verifying people. It is insane to me.

My view on id.me they are the worst company every you tey to get help and there is no one to help or talk only message that never get addressed waiting on id.me me and my family are in a house eith no lights and i been trying to contact somebody since 4/20/2021 and still haven t been contacted

I would like to Know how the states of california and texas unemployment let this ID.Me handle the ID verification, did they check the reviews, I hope they are getting the service for free.
Today waiting for 8 hours to get verify, going to sleep, try tomorrow or throw the towel.

The State of Indiana uses ID.ME to "verify" identities in unemployment claims. I was unable to upload photos of my driver's license even after taking a pictures and following instructions (after it appeared to accept them) and the webcam "selfie" it insisted on did not function. If the state of Indiana's intent is to deprive people of unemployment benefits by throwing up impossible hurdles to get past, ID.ME is perfect! Even after I provided all the documentation of my identity the state requested, they still told me that wasn't good enough, and that I had to use this terrible system that I'm certain people are getting kickbacks from. Way to make honest people feel like criminals, Indiana.

It's been over 5 weeks now since I submitted all the required identification for review. Still has not even been reviewed. This company has my unemployment account locked up and I can't receive any benefits until they clear my id, so yes I'm pissed! If they don't have enough people to operate this system they need to hire more or concede their contract with federal and state governments.

This app is one big joke you can't even get a real person to talk to you they respond to your email that you wrote them instead of spoon responding to the problem you keep getting we going to fix it but never get fixed get ticket numbers for what is real bad it's real frustrating and it's as if it's just a thing to where you won't be able to get your benefits that's all it is it's just don't stop know no kind of fraud

Supplied them with everything while risking my privacy/confidentiality. They partnered with NJDOL. Waste of time and effort! No support after providing everything from my own internet protocol address, own phone number - scan of my face and recording of it, sending of passport, providing all my private confidential information from my own home computer. They CANNOT verify my identity and there is ZERO support. Horrible, frustrating and futile!

I have been trying to gain access to the VA system for a month. Their online instructions do not work and you cannot speak to a live person. I receive an emails stating my issue was resolved, Which it was not. I responded to that fact and received another email with the same online instructions "that don't work".
This time the email had a phone number. I called it, but... it refers you back to the online instructions. SMH.