ID.meReviews 39,764

Their review system is non-transparent, asks for a lot of extremely sensitive documentation, and then if you have any issues with the verification process, it's almost impossible to get verified by their "referees" because the wait is insanely long. The waiting process is also very anti-consumer as it does not "hold" your spot even though the lines are over 2 hours long. This process is undoubtedly designed to "drop off" people who cannot sit in front of a screen and wait hours for their verification process.

Impossible to get someone. Keeps saying your estimated wait time is less than 3 minutes. For the last 3 hours. I will be turned into a skeleton by the time I get someone live...

For some reason, government agencies that had perfectly working login systems are all switching to this company. It is THE WORST. I have tried for more than a year to get verified and it hasn't happened. I eventually gave up and just deleted my account. They expect all this extremely sensitive personal information to be provided only for the system to tell you that it can't verify you and you need to provide MORE sensitive information and do some video chat. Um no. No I am not going to do that. I guess I won't have access to my IRS and SS accounts anymore.

I jumped through all the hoops everyone else described so I can get an account on the IRS website. The self service system never works and you have to wait for your documents to be verified, then receive an email, then join a video chat. I was on hold for two and a half hours just to be told that my middle name was in the first name box and to start over. This company sucks and needs to have their contract revoked.

The most awful experience I have had with any company in a while. Website design is horrible, unoptimized, and most features do not work. The chat bot does not connect you with a real agent. The queue to get in touch with a real agent on a video call is over 4 hours. You can not get them to call you back and keep your place in line. If the page refreshes or the screen times out you go back to the end of the line. Absolutely ridiculous.

It put you on a 15min waiting time and then 2 hours later is at a minute time 2 hours later you are in a less then a minute time for another hour that is 5 hours of waiting and no you cannot leave or you'll lose your spot.

ID.me has terrible customer service! There is none! I have submitted so many tickets I cannot keep track anymore. Its been almost 2 weeks with no response. I have tried using the virtual assistant without any luck. I hate this site!

I give ID me 0 stars. # 1... I don't like the idea of it period! # 2... since I had to set it up, I would expect it to work. What happened to good ole fashioned password, security question, and of course... Soc sec #. I am so frustrated with Government control!

This verify ID is a ponzi scheme to keep the people from receiving unemployment, money they are entitled to! I went to file for unemployment due to someone at my with "convid" out of work for two weeks... no pay! So I went to sign up for unemployment only to be told I need to verify my ID. I read through their website and then went to check the reviews and long behold people all across the country are being made a fool of with this ID mess! I've decided to not go through with the torture many others have experienced. Two weeks of no pay is better than going through this company's verification scam! When will people realize the government is here to take our freedom and soul! The government was NEVER for the people. Always against the people! Also, this verify ID company keeps your ID and any other documents on their file for 7 years and if you request to have your information removed they can deny your request. What a joke and another weaponized tool for the government to keep tabs on the people.

I am amazed that a site this awful could be maintained. I deeply regret putting any effort into using it. It is execrable.

If anyone can, please annihilate this entity.

First, their tech support chat is absolutely worthless and their answer is "there is nothing we can do". I tried a number of things and finally hit upon a solution to its refusal to find the photograph on my Drivers License or Passport. Just keep uploading the file over and over. After a few tries it was able to recognize it and verified me. Since it is the same jpg every time, there is obviously a bug in their software. Why, you might ask, would I be foolish enough to give them images of my photo ID. Because the IRS requires it for access my tax information and I am having tax problems, so I have no choice. This is a horrible mechanism to prove identity as, now that I have uploaded the images, once hackers get it, they can use it to impersonate me. A photo ID is worthless on the Internet because they cannot see me or it, so it really is just proving I have access to the jpg photo, not that I am who I say I am.

Absolute worst experience i've ever had with a website. Almost had a heart attack when they kept sending me a broken link to help me verify myself, thought I could lose my income. There's no customer service helpline on the site. Only way you can get assistance is to track down and contact the corporate officers and beg them for help. Really frightening, a lot of older people need to go through id me to get their social security and they don't know a lot about computers. I fear this service is hurting a lot of people and making it difficult on purpose so that less public assistance is handed out.

0/10 user experience, horribly designed app and website. This is not a mature software, and is not something our government should be using/relying on.

Please give up, and let this unfortunate excuse for a business crumble. Nobody will miss you.

Edit: They responded to this review, yes - and I followed up with them, but they didn't actually offer anything different from their standard process.

I also have issues with ID.me. The delay of employment benefits. 500 negative reviews all based on delay of benefits. ID.me needs to be held accountable. I will be in contact with A. C. L. U. & Governor. Class action suit. Disgrace to the working class. Discrimination ID.me accountable for delaying benefits. Also *******@id.me does not work as per the five star review suggested. Let's go Brandon. Our government at it's finest.

Perfect example of why this country is going to $#*!! Get a government contract and do the $#*!tiest job you can for a huge cost. Disgusting!

A horrible ID verfication service that when used in the healtcare system can cause delays which cost lives.
WHYYYYYY are we still using them for anything? Zero customer service. No phone number. Please go away

So after oh 6months of nothing and me spamming their email sending it over and over in hopes that someone would see it…. They finally did! Got everything taken care of after 30emails (not including the spams lol) and some video chats it's done!

I was checking my information through the IRS.gov website and had to login with my credentials through ID.me and everything went smoothly after having them scan my face via webcam and answering personal information. Soon after that, my account gets suspended and I try to get assistance through their customer support. Turns out my old phone number on file that I previously changed is still being used an option for verifying my identity for some reason. Some stranger is literally answering security requests for me lol. And the funny thing is, it's the only option. I don't commit old numbers that I only used for a short period of time to memory after I acquire a new number, but it seems some jerk analyst that I was speaking to via email likes playing games to extent that no matter how many times I mention that I don't know my old phone number he still thinks he is going to get an answer eventually by asking me repeatedly. How the hell is the government affiliated with such a dumb company? H&R block has a feature where it asks questions about where I previously lived or what car make and model I have. Yet, this useless company only resorts to old numbers for verification.

Had to use id.me for the IRS. Of course the government would foist the verification process onto such a nightmare pain in the $#*! convoluted as hell service. Also needlessly invasive and I can't do anything to scrub all of my info from their database even in closing my account :)