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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Finally I got 2speak with a trusted referee about my unemployment claim that I started over 2 years ago. I hope it has a great outcome just as the rest of the people around me has had
Told him what I was needing to for my federal fax return. He took a look at my documents front and back and boom it was over with! Thanks I. D me
She was helpful she worked fast she got done with me quick and quick she was on the case with no hesitation
Very easy to do and nice services would recommend to others for use if they need something like this.
My experience with ID.me was very helpful, instructions were easy to follow. My video chat agent was very polite and easy to talk to. She apologized for the wait time taking a little longer than expected. If I can create an account with ID.me, anyone can.
Very helpful site and people. Was a tad slow getting to the video portion. But that is to be expected. The lady, was very pleasant and everything went smoothly.
The service was great and very helpful. The agent was very polite and professional. All my needs and questions were met.
They where very helpful and spoke very well. The wait was no way as long as it said. I am very happy with id.me
It's good and secure so yeah I feel everybody should make an id me account.it helps with keeping your business safe
Robert Trusted Referee joined my video call after a month of trying
I Thank you Robert, have a wonderful week. Blessings
Denise Lavery
Was very helpful. The wait time on the video call actually happened to be alot faster then the wait time said.
My video chat agent, Steve, was very helpful and had a calming voice! He guided me through the process effortlessly! 1
I was able to request a video call with an ID.Me Safe Referee to help with my documents being uploaded. The wait was not as long as anticipated, and my referee was kind, helpful, and professional.
Son un excelente equipo de trabajo y sobretodo para mi que no hablo inglés. Estaba preocupada porque pensé que no iba a poder completar la solicitud y gracias a ustedes todo fue muy fácil.
Going through a divorce and miss placed my pin. This was quick and easy.
The process was smooth & easy. All you have to do is listen, follow directions & you will get the results you need.
The experience here was very good. The interviewer was professional, approachable and quick. I had no issues at all.
Very helpful and useful I would recommend it to everyone who has limited computer skills they will walk you through it step by step
They were very helpful and accurate with answering Any questions I had. I would certainly recommend them to any one needing their services
Esperando que todo esté bien y que mi id esté completado Gracias
Hola Jeniffer! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected].
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Christy! We are glad that you were able to verify your identity quickly and with ease via ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team