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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Super easy and quick. I hate stuff that is hard to do. So when I did this process I was very pleased.
The process was long, but I understand why. You have to be very thorough when it comes to verifying some ones identity. I appreciate the thoroughness. There was so much fraud going in when the pandemic started, that i understand the long process you use to insure the identity of the applicant. Thank you for your help.
iD.Me was a very secure two factor authentication portal which used easy to understand work flows, intuitive application features and easy to follow instructions that made the identity verification process super easy to complete. All application should be designed with such features, WELL DONE to the design and dev team!
Hello Daniel! We are glad to hear you feel our service is well designed and easy to use. Thank you for your 5-star review. -ID.me Social Response Team
I will recommend everyone to y'all because you're fast and quick and very secured thank you very much bye
I never had a need to connect with government levels until recently. This id.me procedure is available for your identity protection. And security for government/business institutions. Thankyou!
Hello Michael! We sincerely appreciate your feedback regarding ID.me and the identity verification process. Thank you for your 5-star review of our service! -ID.me Social Response Team
Very safe private setting away from the scammers. Wonderful professional work by the referee very helpful and professional
This service was very simple to use! In my verification process there was some info I submitted that they questioned so they asked for a video verification. The information exchange was very well coached and it was really simple to complete the video verification. I did have to wait 56 minutes online for a human to be available, but the time estimate was accurate and there was an opportunity to save what I'd done already and info for trying later without having to start from scratch. It was lunchtime so I waited and sure enough, at 56 minutes the guy came on! It just took 2-3 minutes and my verification is all set.
Amazing service, Secure, Easy to complete and helpful. The agent was great and I'm happy they exist.
The gentleman that I spoke with was an example of what all service should be through the Internet. Aside from his polite attitude his demeanor was welcoming. I would imagine a job of this nature being repetitive and potentially demoralizing however my experience with the service was neutral and did not have to deal with either an overly energetic or depressed person. Thank you for providing this service.
It´s simple, they help you and it´s fast. I´m happy becouse a was solved well and quickly.
Thanks a lot.
It was a little confusing when it ask to upload photo, I couldn't tell if it took or if I needed to send a different picture.
Hello Linda, we are sorry to hear that you've had a confusing experience with the identity verification process. If you would like our assistance, please send us an email at [email protected] at your earliest convenience. We hope to hear from you soon! -IDme Social Response Team
If you need any help on your IRS paper work they can help you get with what you get stack on I'm happy that I got my paperwork done
Good services and quality. Is security and agility.
The personal that Works is very good.
Excellent
It's not that hard, and you've got to have this thing to be able to deal with the government, like the IRS and the DMV. Quit acting like they are going through your dirty laundry, they can do that already. Just get over it and get it. You'll need this thing sooner or later.
She answered other questions I had that nobody else could answer. Have a great day and thanks again for all of your help.
Though I was feeling a little sketchy about this company my feelings were quickly changed. The service was quick, efficient, secure and professional. My agent Autmn J. Is a great asset to this company.
Hello John! Thank you for sharing your positive experience with our team member. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
This is a quick service. The wait is just to get to an agent. Once on line it goes fast. My agent was direct, but laughed a bit. This made much more personal. She quickly overcame a problem with my video not focusing on my cards. We used Zoom to do that. Very smooth and easy.
I was surprised to see how quickly I was ID'd and simple was the process. I especially want to thank tbe lady host who helped me navigate the issue.
It was quick and simple and she was very polite. I Appreciate you guys a lot! Didn't take long for the call time to get back to me as well
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hello Mattew! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of our service! -ID.me Social Response Team