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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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With the IRS? Disappointed overall. I'm waiting on the tax return to get debt paid off. Come on, 'Really'? 6 months and counting.
I was pleasantly surprised when I recently set up an ID.me account (to confirm what stimulus checks I had received during COVID-19). The whole process was very fast, well described, and secure. Once I got to my portal I was impressed at the variety of useful personal records with great help documents if needed. I would totally recommend it!
Hello Teresa! Thank you for your feedback regarding our service and the identity verification process. We appreciate your recommendation and your 5-star review. -ID.me Social Response Team
Staff is very helpful and take time with me in getting my information set up on line didn't rush me very polite never had better service Thanks
Hello Harold! Thank you for your feedback regarding the identity verification process and your 5-star review of ID.me. -ID.me Social Response Team
Very professional and preformed in a timely manner
Hello Ashley! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review. -ID.me Social Response Team
Hello June! We are glad that this process was quick and easy to complete. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Like all call centers had to wait a bit, but not too long. Once connected Val led me professionaly thru the myriad steps to correct mispelling of my email and get me offically registered.
Hello Herman! Thank you for sharing your positive experience with our Trusted Referee and the identity verification procress. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
While using the ID.me on the SSN website, I had an effortless time logging in with my ID.me account. I appreciated the security steps and checks as I wanted to ensure my information was safe on the Social Security website. The directions were simple and easy to follow. My experience was smooth during the navigation of both websites.
Hello Greg! Thank you for your 5-star review of ID.me. We are glad that you found the identity verification process to be simple and easy to navigate. -ID.me Social Response Team
My experience was good, she was very helpful and answered all my questions. Help me to understand everything clearly.
Hello Cleo! Thank you for your 5-star review of ID.me. If you have any questions about our service, please send us an email at [email protected]. -ID.me Social Response Team
It was quite easy to access. I liked the step by step help offered about how to sign in and how to proceed once signed in. Good way to keep abreast of one's IRS business. I appreciate That!
Hello Sophia! We sincerely apprecaite your feedback regarding the identity verification process and your 5-star review of ID.me. -ID.me Social Response Team
Trust me I have my issues with sum sites changing my information and I am a procrastinator on getting what I need done like I forgot to renew my driver's lic on my birthday 2 years ago still haven't done it. Try to get it this month. Anyways when I was on Here redoing my Info I had really no issues got it done in one sitting without a Tempe tantrum or throwing my phone. Wish other apps were this smooth..
Hello Vernon! Thank you for your 5-star review of ID.me. We are glad that you were able to complete the identity verification process with ease. -ID.me Social Response Team
Followed the prompts and all worked OK. NOTE: You most likely need to scroll down to find "Continue"
Hello David! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was quick and easy and I had no problems completing the process.
Hello Brian! We are glad that you did not experience any difficulty with the identity verification process. Thank you for your 5-star review of ID.me! -ID.me Social Response Team
Although new to smart phones at 75, the folks at irs made the verification process quite clear i thought. Had to take pictures of my drivers license and sit for a cool selfie and bingo i was done! Good work irs!
Hello Charles! We are glad that you were able to complete the identity verification process for the IRS with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Less than 5 minute process and very easy to use. I recommend using this site to anyone.
Hello Lisa! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I signed up on ID me because an Auto Dealership said it would be easier to get a veteran's discount on a new vehicle if we set up an ID.me account. Now I'm waiting for my new vehicle! It was easy and secure!
Hello Patricia! We are glad that you had a positive secure experience using our service. Thank you for your 5-star review of ID.me! -ID.me Social Response Team
I had my daughter help me on her computer. It was done in 5 minutes. Thank God for children.
Hello Diane! We are glad to hear you had a positive experience using our service despite needing some assistance. We appreciate your feedback as we are always looking for ways to improve. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
I didn't know what to expect when I found out in order to get ma foostamps I wus gun be verified by some robot called ID me. At first I was mad uneasy and quivering, then after like 4 days finally a friendly face came on the screen. Her name was Hoochie and she made the whole preocession very easy to handle and I don got my foostamps since then.
Hello! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your feedback and 5-star review of our service. -ID.me Social Response Team
Hello Mary! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Phillip! Thank you for your 4-star review of ID.me! ID.me's role is limited to the identity verification process. Please contact the IRS directly for information regarding your taxes. -ID.me Social Response Team