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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Great customer service. Enjoyed the experience. It was quick and to the point. Glad this avenue was available. I have a favorite big box store and at times I will not visit until it is absolutely necessary. Long checkout lines or not enough cashiers for the volume of customers at certain times of the day. This experience was exceptional.
It clearly helps you with business and employment...
P. S thank you IDME you have been very helpful to my life.
I was really amazed that this process was so simple. I started trying to verify my military affiliation last year, but had computer issues going on and just did not get around to it. If I had only known how simple this was, I would have done it a long time ago.
Hello Jeannette! We are glad that you were able to complete your verification with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I originally called the IRS but was told I would have to wait an hour to speak to an agent. I decided to go on the website and it was the best decision! It was so fast and easy. I am so pleased with the experience I had.
Hello Christine! We are glad that your ID.me verification made accessing the IRS quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I applied for the military discount and i found the application was very easy to use and i was accepted in seconds
Hello Lorraine! We are glad that you were able to successfully verify your identity for military discounts. Thank you for your service and 5-star review of ID.me. -ID.me Social Response Team
It was easier then doing it myself. The bad I was on hold for a long time Other then that I feel it was a safe site
Hello Anne! Thank you for your feedback regarding the identity verification process and your 5-star review of ID.me. -ID.me Social Response Team
I signed up with ID.me to verify that I'm a veteran in order to obtain discounts online with merchants. The process was quick and easy and my discount was applied with the merchant who offered me a military discount.
Hello Paul! We are glad that you were able to obtain your military discount with ease. Thank you for your 5-star review of ID.me and your service! -ID.me Social Response Team
Very simple for me. Face recognition comparing to my drivers license is amazing. I really feel that my identity is really safe!
Hello Valerie! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Respnse Team
Easy to follow directions and straightforward instructions at each step in the process. I used the desktop computer and phone at different points and the process logically moved me along to the finish line.
Hello Thom! We are glad that you found the identity verification process to be easy and straightforward. Thank you for your 5-star review of our service! -ID.me Social Response Team
Hello Debra! Thank you for your recommendation and 5-star review of ID.me. We sincerely appreciate it! -ID.me Social Response Team
Easiest way to stay safe online and ensure the integrity of your identification process.
Hello Van! We sincerely appreciate your feedback and 5-star review of our service! -ID.me Social Response Team
Appreciate the ID.me team continued support and updates to verify me after several tries to send photo... couldn't get my smartphone to get photo taken so i purschased a web cam for my personal computer which worked completing my verification... I'm not the most computer savvy individual and want to say thank you for the 5 Star Service.
Hello Neil! We are glad that our team was able to assist you in successfully verifying your identity. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Excelente equipo muy buen servicio
RĂ¡pido y seguro
Se los recomiendo
Fue de gran ayuda para mi
Espero que les sea de ayuda
It was very helpful. I know you guys want to help me protect my identity. First the process was confused and then I got it
Once I found out what was needed and got my stuff scanned in, it was fairly easy to get it done. Easier than I anticipated, actually.
Hello Stephanie! Thank you for your 4-star review of our service. We are glad that you were able to navigate the identity verification process with ease. -ID.me Social Response Team
Easy step by step. I like it. Questions that make sense, easy to follow. Also, reasonable time to complete the setting up
Perfect, friendly, much needed, fast service for our protection thank you. I trust the services provided.
Hello Celeste! Thank you for your feedback regarding our service. We sincerely appreciate your 5-star review. -ID.me Social Response Team
Good job very kind over the phone and on the internet
Hello Richard! We are glad that we were able to successfully verify your identity with the help of our team. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was difficult a few times not being computer savvy.
Hello Blanca! We sincerely appreciate this feedback as we are constantly trying to improve our member experience. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
LIKE THE TITLE IMPLIES, THE EXPERIENCE WAS ONE THAT YOU HAD TO PAY CLOSE ATTENTION TO WHILE DOING IT. EACH STEP FORCED YOU TO STAY ATTENTIVE, OPEN-MINDED, AND ENGROSSED ALL THE WAY TO COMPLETION!
Hello Mitchell! Thank you for your 5-star review of our service and feedback regarding the identity verification process. -ID.me Social Response Team
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! Thank you for sharing your positive experience with ID.me and our customer support team. We sincerely appreciate your 5-star review. -ID.me Social Response Team