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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Every step was easy and explained well. Video service agent was nice and efficient. Overall easy and good experience.
A nice quick, easy process to get my vaccination status verified. One less thing to worry about when I go to my in-person conference.
Hello Sharon! We are glad that you were able to successfully verify your identity with ID.me. Thank you for your 5-star review of our service! -ID.me Social Response Team
User friendly for the most part, be patient, each step takes a couple of minutes
Hello Gregory! Thank you for your feedback and 5-star review of our service! -ID.me Social Response Team
It was great to see the level of security and concerns around identify protection, It's a bit complicated and with multiple tabs with multiple permissions I was confused as to what tab I'm in or what browser to open. I used Google Chrome and it worked fine then though.
Hello Daniel! We sincerely appreciate your feedback regarding the identity verification process as we are constantly trying to improve our member experience. Thank you for your 4-star review of our service. -ID.me Social Response Team
It help u with ur identity thank u for the help they are really nice and helpful really fast and secure
Hello Regina! We are glad that you were able to successfully verify your identity with the help of our team. Thank you for your 5-star review of ID.me! -ID.me Social Response Team
I never knew Verizon had this service. It was so easy to apply for it.
Thank you,
Veronica Mourfield
Hello Veronica! We are glad that you were able to successfully obtain a discount using ID.me. Thank you for your 5-star review of our service! -ID.me Social Response Team
So easy and straightforward; for someone like me who seems to constantly struggles with keeping track of all the information required to complete my on-line tasks.
Hello Carroll! We are glad that this process was easy to complete. Thank you for your 5-star review of our service! -ID.me Social Response Team
This service is very easy. The customer service team will explain the instructions if you are having any problems. Overall it's a very easy process
Hello Gabriel! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of our service! -ID.me Social Response Team
They are very professional helpful and kind I would definitely do business with them again if I ever needed to again later down the road.
Hello Brianna! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review. -ID.me Social Response Team
I saw that Samsung offered a significant military discount and decided to sign up for their military store. They used ID.me to verify my veteran status. It was super simple, quick and secure. I ended up saving over $2500 dollars for my appliance purchases. And now I have access to other retailers that also offer military discounts. I would definitely get on board with this verification process.
Hello Maggie! We are glad that you were able to obtain a significant discount using ID.me. Thank you for your 5-star review and for your service! -ID.me Social Response Team
Got help from the Rep.(sorry, I don't have her name) very easy to talk with, knowledgable and friendly. My situation was: Some one I don't know was using my info.My name was replaced with that unknown person. Problem was solved. SPECIAL THANKS TO THE Rep. For her patients and understanding my frustration.
Hello Gisela! We sincerely apologize for this troubling experience! We are glad our team was able to assist you in successfully resolving this issue. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
I found that Apple offered discounts to military and veterans. Verification of status is by Id.me. Verification probably took no more than a minute or two of answering questions to get the process complete, then they transferred me to the discounted Apple site.
Hello Russ! We are glad that you were able to successfully obtain your discount. Thank you for your 5-star review of ID.me and your service! -ID.me Social Response Team
Do not fear ID.me. It was easy to use, and I was able get what I needed within one hour. I suspect that if I tried to obtain documents the "old fashioned" way, it would have taken two weeks. If you are the type that wants "instant gratification", please do not hesitate in using ID.me.
Hello Christine! We are glad that you were able to complete the identity verification process with ease! Thank you for your feedback and 5-star review of our service. -ID.me Social Response Team
Post brief analysis of today's experience with ID.me, my initial opinion stands congruent with such a service purposed as a viable method of approach for secured identity in this 21st Century of Cyber Analytics.
Hello Jason! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It's like you took me by the hand & did step by step directions
Thank you very much
Hello Brenda! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Was having an issue trying to log in to the VA with my new phone and the representative from ID Me was knowledgeable and helped to understand the process and my phone better. Was a great help!
Hello Alan! We are glad that our team was able to successfully assist you in accessing the VA with ID.me. Thank you for your 5-star review of our service! -ID.me Social Response Team
Very professional and secure page and also confidential staff that resolve everything
This is a helpful online page
Hello! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review. -ID.me Social Respose Team
Great customer service. Enjoyed the experience. It was quick and to the point. Glad this avenue was available. I have a favorite big box store and at times I will not visit until it is absolutely necessary. Long checkout lines or not enough cashiers for the volume of customers at certain times of the day. This experience was exceptional.
Hello! Thank you for sharing your positive experience with ID.me and our customer support team. We sincerely appreciate your 5-star review. -ID.me Social Response Team
It clearly helps you with business and employment...
P. S thank you IDME you have been very helpful to my life.
I was really amazed that this process was so simple. I started trying to verify my military affiliation last year, but had computer issues going on and just did not get around to it. If I had only known how simple this was, I would have done it a long time ago.
Hello Jeannette! We are glad that you were able to complete your verification with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Devin! Thank you for your feedback regarding the identity verification process and our customer support agent! We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team