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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The entirety process was under 24 hrs but the web pages did take a moment to finally load and move to the next step
My experience was very relaxing no going back and forth h wondering if some was missed gathering personal information.
Hello Ann! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My experience with Idme was very simple n quick! The work was very easy to understand and very helpful n friendly! If anybody else gets Mr. Ali as their agent please let him know he is awesome n doing a great job! Thank for the great experience verifying my identy!
Hello Tiffani! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was easy to set up and I appreciate having the extra step to verify identity.
Hello Nancy! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Fast authentication. No hassle. Upload your documents and done. For what they have to offer with ID.me is worth the time!
Hello Robert! We are glad that you were able to complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Sondra! Thank you for your 5-star review of ID.me, it is sincerely appreciated! -ID.me Social Response Team
It's easy to understand! It's easy to start and It's easy to to finish! It's the easiest way to verify your identity!
Hello Hazar! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Stress free easy steps to follow make sure you have the correct information to complete information.
Hello Diana! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Fueron bien humildes y amigable con su trato al principio estaba un poco nerviosa pero al ser tan hamables me sentà en confianza durante la entrevista
¡Hola Jackeline! Gracias por sus comentarios sobre nuestro servicio. Gracias por su revisión de cinco estrellas. -Equipo de respuesta social de ID.me
I would have given a 5 star rating but it required me to verify my government ID once again. What is the use of doing this every time. It is a good thing I work from home because I was doing this on the weekend and my work computer was at home and I could log in and verify my work email otherwise I wouldn't have been able to. Otherwise, it was quite easy to navigate through and I ordered what I wanted to.
Hello Kelly! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
Wonderful news and a great savings for our cell payment
Hello Yolanda! Thank you for your 5-star review of ID.me, it is sincerely appreciated! -ID.me Social Response Team
My experience was very easy and simple. The process was very well explained. Anyone can follow the process without frustration.
Hello Cyndi! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Everything was easy as she walked me through everything. I had no idea what I was doing because I have never done this before and Catherine was wonderful I could not have done this without her and I just want to thank her so so much for helping me do this and thank you
Hello Rhonda! Thank you for your 5-star review of ID.me and our member support representative! -ID.me Social Response Team
It was easy to verify who I am with my VA card. Just follow the simple steps that are outlined and you can't go wrong.
Hello Steven! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was simple to create a new account and it was just as easy to sign in
Hello Harlan! Thank you for your feedback regarding our service. Thank you for your 4-star review. -ID.me Social Response Team
Quick fast and easy all you need is your correct information and you are good to go just a little wait won't be long
Hello Taron! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Great job it help me so much looking My transcripts from back 2012 and also from 2016 it was one of the best things that could happen therefore I would apply for this job
Hello Luis! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
I uploaded my required documents for my verification and it was very easy and fast. No long waiting. I downloaded the forms I needed ASAP in the comfort of my home.
Hello Denise! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It's nice to finally get a workable situation. In retirement there's unusual tax situations to navigate. I have a lot of questions. I've tried in the past to file, but didn't qualify for filing. But with this direct situation. It will not be a problem hopefully. Thank You and Good Day Mark
Hello Mark! We are glad that your ID.me verification has made it easier to access the IRS. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Uspto is save and secure way for trademark is a good for everybody Agent of the uspto very friendly for everyone looked smile during talking
Hello Muhammad! Thank you for your feedback regarding our service. Thank you for your 5-star review. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Franchesca! Thank you for your feedback regarding our service. Thank you for your 4-star review. -ID.me Social Response Team