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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Video chat was quick. I had trouble loading my ID photos from my phone, so that's why I chose to do the video chat.
I found the shopping experience on Gormet Gift Baskets a pleasant experience. And the ID.me verification process excellent.
Hello Stephanie! Thank you for your 4-star review of ID.me, it is sincerely appreciated! -ID.me Social Response Team
I work online to complete the process for my benefit and provide my ID to a face to face interview on video no
Hello Larry! Thank you for your 5-star review of ID.me, it is sincerely appreciated! -ID.me Social Response Team
Hello George! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
I understand the enterview. The lady was very simpatic. I understand the entrevista but iI donde speak very good the English.
¡Hola Maria del Carmen! Nos complace que haya podido completar con Ă©xito el proceso de verificaciĂ³n de identidad. ¡Gracias por su revisiĂ³n de 5 estrellas de ID.me! -Equipo de respuesta social de ID.me
The ID me chat worker was very helpful and patient in resolving my issue. He was able to resolve the issue within the day. Thank you so much.
Hello Rosemary! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Directions were easy and precise. I needed to complete ID me for TWC and was sent the link and was prompted with good instructions. Thanks with all the help with providing me with the info to complete sign in. I will visit site periodically to see if there is anything new Thanks again.
Hello Brian! We are glad that your ID.me verification has made it easier to access the TWC. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Satisfied with my service and helpfulness as a professional people person and helpfulness very very much
Hello Joseph! Thank you for your 5-star review of ID.me and our member support representative! -ID.me Social Response Team
Who knew that it took me to go to Florida in ordered to get verified thru ID.me! VEC, I am who I am!
Hello Todd! Thank you for your 5-star review of ID.me, it is sincerely appreciated! -ID.me Social Response Team
The Trustee helped me with understanding why I needed this documents in order to do this interview and also he helped me by understanding why this will be important for me to use in the future.
Hello Navaree! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Helped me a lot. Very understanding. I needed this for my irs check. Made it easy online to get things updated
Hello Domonique! We are glad that your ID.me verification has made it easier to access the IRS. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It is a good service on the video, but long process for the document submitting, the need more faster document. Submitting...
Hello Lou! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
Garantizando 100%muy bueno te ayudan a verificar tu identidad rĂ¡pidamente no hacen esperar mucho garantizando 100%
¡Hola Natalie! Gracias por sus comentarios sobre nuestro servicio. Gracias por su revisiĂ³n de cinco estrellas. -ID.me Social Response Team
My experience was ok. I was able to set up my page fast. I just hoping I will be able to get to the content I need. It's an easy setup.
Hello Shu-lene! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
I had no problems at all it was a great experience and I would recommend someone else to talk to them
Hello Amelia! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
They have my Drivers License (front and back), my Social Security Card, and my W-2. This is not enough. They insist I wait 45 minutes for a visit conference? Then I wait another 30 minutes to speak with a stupid $#*! that still won't let me proceed to pay my tax bill.
Hello Michael! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
Was easy to work with it you read directions, once you're sign in they let u know how long of a wait you have, very professional.
Hello Sherletha! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
There are way too many sites that waste your time with advertisements by keeping you on the site clicking through pages of crap. I do not have time for that and ID me don't waste time.
Hello Ron! Thank you for your feedback regarding our service. Thank you for your 5-star review. -ID.me Social Response Team
I was able to get a chance to get my tax ID straighten out
Hello Brian! We are glad that your ID.me verification has made it easier to access the IRS. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Unable to log in due to some computer error and did not want to be unsecure so for that reason it took a bit longer to come a good closed session and also a good peace of mind
Hello John! Thank you for your 5-star review of ID.me, it is sincerely appreciated! -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Stephanie! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team