On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I really don't have any experience with computer's. But the response on the phone was very timely and the worker who assist me with my issue was very thorough and patient with me.
I was very happy with the whole process
The Lady who help me was very professional and very kind. Thank you
ID.me was a quick and easy process in verifying my identity in order to access my benefits. My agent was personable and made the experience comfortable.
Organized, many authentication entries required. Gotta get done fast, and yet still have chance to edit at the end.
Hello! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account or have additional feedback, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
Outside the very very long and tedious process of signing in to ID.me the website worked very well. Needs to be streamlined even within the intended objective of working to secure privacy and ID security
Hello! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
Rápido el proceso y gratificante. El trámite en el site te lleva de forma asertiva a cada paso, es sencillo.
¡Hola! Nos complace que haya podido completar con éxito el proceso de verificación de identidad. ¡Gracias por su revisión de 5 estrellas de ID.me! -Equipo de respuesta social de ID.me
The representative was very professional, clear, took the time to help me understand the next steps that will transpire.
Hello! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
This was a very easy experience and a great way to accomplish something that has been inconvenient in the past. Very happy with this system
Excellent safe and fast to use, the face scanner I guess is the way to go without to much passwords or others things that hackers can defeat easily. Face scanning I guess will be little bit harder to defeat. Thanks
Hello! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Todd! Thank you for your 5 star review of our service, we greatly appreciate it! -ID.me Social Response Team
Very good other then DD214 form system couldn't verify form is 40 years old maybe that's the reason don't know now how do I go by getting it verify thur id me?
Hello Larry! Thank you for your service and your positive feedback of ID.me! I am happy to see that you were able to get your veteran status verified with us, please feel free to reach out if you have any additional questions. -ID.me Social Response Team
Awesome secure professional and fast easier than I thought and would recommend you go through the process
Hello Nickolas! Thank you for your 5-star review of ID.me, we are very happy to hear you had an easy experience getting verified! -ID.me Social Response Team
Awesome website and great customer service and will be glad you used it because you are always able to get some help
Hello Terrance! Thank you so much for your glowing review of our customer service representatives! Please feel free to reach out if you have any additional questions or feedback. -ID.me Social Response Team
Easy to follow steps to guide you through your verification process. Easy to do. Easy to understand.
Hello Steve! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I have used ID.me for IRS transcripts and for online veterans' shopping discounts. I am secure with the service and thankful.
Hello Roz! Thank you for your 5-star review of ID.me, it is sincerely appreciated! -ID.me Social Response Team
Pretty simple and quick. Quick setup quick email verification. Hopefully can use in store and get the discount. Will refer to others when needed
Hello Andi! Thank you for your feedback regarding our service. Thank you for your 5-star review. -ID.me Social Response Team
My review was quick and easy, I could see the chat man clearly and with no problems. He made the questions easy to understand.
Hello Keon! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It's a great quality and convenient service they have great experienced customer service representative to walk you through every step
Hello Jeree! Thank you for your 5-star review of ID.me and our member support representative! -ID.me Social Response Team
Video call on ID. ME is very important about the identity of a person just follow the instruction they are very helpful
Hello Ricardo! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Pretty good experience overall. The document verification is a bit clunky. The agent did a great job.
Hello Patrick! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Deborah! Thank you for your 5-star review of ID.me and our member support agent. We sincerely appreciate your feedback. -ID.me Social Response Team