On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Was hard to upload photos. N keep it on... although I realize this is necessary. I'm happy with it..
Hello Robert! We sincerely apologize for the difficulty you have experienced with the identity verification process. Thank you for your 4-star review of ID.me! -ID.me Social Response Team
I was leery when I first heard of ID.me. The thought of providing my personal information to this relatively unknown entity, at that time, was daunting. But after much research and implied approval by credit unions and government agencies, including the military and the IRS, I went for it and very happy I did. Having to verify my identity at one site as a gateway to others has proven to be very beneficial to me. Their guidance when I have questions has also been phenomenal. I am a happy camper!
Hello Van! We sincerely appreciate your feedback. Thank you for your 5-star review of our service. -ID.me Social Response Team
I was nervous at first and once I was directed it was so easy. The assistant was so helpful which makes the process easier. Yes I will recommend to use this company.
Hello Selochnie! Thank you for your review of our service. Your feedback is sincerely appreciated. -ID.me Social Response Team
I did everything u ask o. July 5 n your system wasn't updated do I it again n still haven't received my card n payment an here it is August 16th n still no card n moni from July n can't put in my partial weeks cause your delay. Very upset got family to take care of..
Hello David! We sincerely apologize for this troubling experience. Please send our team an email at [email protected] for prompt assistance. We look forward to hearing from you. -ID.me Social Response Team
The Customer service on experience was excellent because it allowed me to get the things that I need.
Hello Nicholas! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback! -ID.me Social Respons Team
Everything was fast and easier than what I thought... Thanks...
Hello Demario! We are glad that this process was quick and easy! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I currently use this with my taxes and I will say it's amazing I get in and out of my tax information with out any drama I love this service
Hello Veronica! Thank you for your feedback and 5-star review of our service! -ID.me Social Response Team
I'ed signed up twice with online help.to get certified with ID:. The whole nine yards. IDs, Pictures, Online looking at person while doing it. Still can't login to it. It keeps saying that I have to get certifieded with ID: So since I can't use it I give it a rating of ( O) meaning until I can use it it sucks.
Hello Samuel! We sincerely apologize for this frustrating experience. Our team is here to help. Please send us an email at [email protected] for prompt assistance. -ID.me Social Response Team
I went into my experience very hesitant and with very negative feelings. I needed the app to process my information quickly due to a deadline and they did exactly that, I had no secondary problems I received excellent customer care and very pleasant experience
Hello Dawn! We sincerely appreciate your 4-star review of our service and our member support representative! -ID.me Social Response Team
They helped really well and they treated me nice. They were very patient as well.
Hello Manuela! Thank you for your feedback regarding our service. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
Por medio de mi experiencia en la forma de como la atención al cliente fue excelente, le motivó a que puedan realizar su verificación, es segura, rápida, para que puedan recibir sus beneficios si ningún problema, aún no me a llegado pero tarda según la información de dos semana a un mes que no se a cumplido el término. Sus empleados altamente calificados. Gracias por el compromiso de que uno se sienta seguro realizando este tipo de verificación. ID. Me te ayuda. Que esperas para registrarte.
¡Hola Jessica! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
These security measures are the way of the future and at first, wasn't too thrilled about changing my login process. The ID.me folks were very thorough in verifying my identity and came up with a workaround when my computer camera didn't function. Now I have ID.me for most of my accounts and will probably switch entirely in the near future.
Hello Robert! We sincerely appreciate this feedback. Thank you for your 5-star review of our service. -ID.me Social Response Team
To be honest Im locked out of my account and I sent email asking for help 4 times and still haven't been able to get back in my account you guys email me saying we will get back to me but it's been month
Hello Rodney! We sincerely apologize for this frustrating experience. Our team is happy to help. Please send us an email at [email protected] for prompt assistance. We look forward to hearing from you. -ID.me Social Response Team
I didn't understand at first but I was able to get my things together
Hello Jamel! We are glad you were able to complete the identity verification process successfully. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I needed to be able to get on SSA website and used this service to help. Was very easy and effeciently done with no hassle. Would recommend them to anyone needing access
Hello Mike! We are glad that your ID.me verification made accessing the SSA online an easy process. Thank you for your 5-star review of our service. -ID.me Social Response Team
The experience that I had with the customer support representatives was excellent! They are extremely helpful and knowledgeable. They go above and beyond. This is a great company!
Hello Cristina! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My first experience was great! Time waiting was not long and I could see time remaining. When I received the video call, the representative that I spoke with was very kind and thoughtful! He helped me with quickness and I was finished in adequate time! Thanks Soo much for the help! Great work!
Hello! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Helpful positive knowledge professional personality reaching out
Hello Cheryl! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I've tried to log in to my account but was unable to due to my email on file was wrong. Hopefully I'll be able to start a new account so I can sign up for unemployment.
Hello John! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sandy! Thank you for your feedback. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team