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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was a quick and professional experience. I think people need to know that it will result in a video conference as I did not know this and do not have a camera on my home pc
Quick. Concise. Clear. Easy. To access what I needed to do was all of the above.
Hello! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Simple, safe and quick!. Excellent customer service. It only took me few minutes. I highly recommend this service.
Hello! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Fast, secure, and easy to use... Don't wait another day to get the protection you deserve at the Internal Revenue Service website!
Hello Cindy! We are glad that your ID.me verification has made it easier to access the IRS. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was very easy and the lady was very nice I just hope I don't have to do it again because you have to make sure you have everything available
Hello! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very easy, you know it's got to be secure, Right? To me it's
Hello Marcella! We are glad that your ID.me verification has made it easier to access what you were looking for. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I found the process to be appropriate, secure, thorough and relatively easy to complete. I am comfortable that access to my private information is not granted to someone who should not have it.
Hello! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very Good experience and I appreciate the process.
Hello! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Even though I asked for work on the holiday, they handled it very quickly. Thanks a lot. And he sent me an e-mail twice to check if the work was done well.
Hello! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I created an ID, me account a few years ago to access the VA web site. Recently I wanted to set up an account at IRS, and saw that they also were using ID.me. The best thing was that I could use my existing ID.me account to very quickly set up the IRS account. Some government agencies seem to be using Login.gov as a similar partner for added security. I was recently forced to convert my name/password OPM (Office of Personnel Management) account to Login.gov It has been a nightmare... hour-long waits on the phone just for human help logging in, websites that don't work. I hope all other government agencies I need an account with opt for ID.me..
Hello! We are glad that your ID.me verification has made it easier to access the IRS and utilize well deserved benefits. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello John! Thank you for your feedback and 5-star review of our service! It is sincerely appreciated. -ID.me Social Response Team
I thought it would be a complicated process but I'm very pleased I can't wait to tell all my friends and business associates how great of an experience I've truly had thus far
Hello! Thank you for the 5 -star review and positive feedback! If you ever experience any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
Everything went well and timely thank you for the great work thank you thank thank you thank you thank you
Hello! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
What a great experience. I was a little nervous about the process but it was safe, secure, fast, and easy to navigate.
Hello! We are glad that your ID.me verification was easy and alleviated your concerns. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
A good resource to have with the Protection from identity theft and other scammer's that is ruining our web sites and other internets
Hello! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
GTO kidds, was fun and helpful to me. Good luck to all. Was worth the wait for the service I received.
Hello! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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Hello! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Very easy to use, the instruccions are clear, fast service, only take minutes to complete de process
Hello! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Well I went through the verification process through ID me, I received a error notification but then I received an email saying that my verification is confirmed so all in all good experience.
Hello! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
Es una buena experiencia por comencé a navegar en la página IRS y me proporciono todo lo necesario para abrir mi cuenta y obtener los datos y documentos necesarios evitándose tener que ir a una cita en las oficinas. Me gusta mucho la privacidad y seguridad del sistema. Lo recomiendo porque sin experiencia alguna logre el objetivo. Gracias y muy satisfecho.
¡Hola! Nos complace que haya podido completar con éxito el proceso de verificación de identidad. ¡Gracias por su revisión de 5 estrellas de ID.me! -Equipo de respuesta social de ID.me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Beverly! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 4-star review of ID.me. -ID.me Social Response Team