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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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To be honest Im locked out of my account and I sent email asking for help 4 times and still haven't been able to get back in my account you guys email me saying we will get back to me but it's been month
I didn't understand at first but I was able to get my things together
Hello Jamel! We are glad you were able to complete the identity verification process successfully. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I needed to be able to get on SSA website and used this service to help. Was very easy and effeciently done with no hassle. Would recommend them to anyone needing access
Hello Mike! We are glad that your ID.me verification made accessing the SSA online an easy process. Thank you for your 5-star review of our service. -ID.me Social Response Team
The experience that I had with the customer support representatives was excellent! They are extremely helpful and knowledgeable. They go above and beyond. This is a great company!
Hello Cristina! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My first experience was great! Time waiting was not long and I could see time remaining. When I received the video call, the representative that I spoke with was very kind and thoughtful! He helped me with quickness and I was finished in adequate time! Thanks Soo much for the help! Great work!
Hello! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Helpful positive knowledge professional personality reaching out
Hello Cheryl! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I've tried to log in to my account but was unable to due to my email on file was wrong. Hopefully I'll be able to start a new account so I can sign up for unemployment.
Hello John! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
I was Happy when I decided to register with ID.me now that I did u know that I am more protected from scams thanks
Hello Victor! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Awesome great assistance would recommend it to anyone
Hello Raymond! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Well I hope that this here stop people from trying to collect unemployment benefit in other people's name.
Hello Lucretia! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was a quick and professional experience. I think people need to know that it will result in a video conference as I did not know this and do not have a camera on my home pc
Hello Beverly! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Quick. Concise. Clear. Easy. To access what I needed to do was all of the above.
Hello! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Simple, safe and quick!. Excellent customer service. It only took me few minutes. I highly recommend this service.
Hello! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Fast, secure, and easy to use... Don't wait another day to get the protection you deserve at the Internal Revenue Service website!
Hello Cindy! We are glad that your ID.me verification has made it easier to access the IRS. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was very easy and the lady was very nice I just hope I don't have to do it again because you have to make sure you have everything available
Hello! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very easy, you know it's got to be secure, Right? To me it's
Hello Marcella! We are glad that your ID.me verification has made it easier to access what you were looking for. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I found the process to be appropriate, secure, thorough and relatively easy to complete. I am comfortable that access to my private information is not granted to someone who should not have it.
Hello! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very Good experience and I appreciate the process.
Hello! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Even though I asked for work on the holiday, they handled it very quickly. Thanks a lot. And he sent me an e-mail twice to check if the work was done well.
Hello! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I created an ID, me account a few years ago to access the VA web site. Recently I wanted to set up an account at IRS, and saw that they also were using ID.me. The best thing was that I could use my existing ID.me account to very quickly set up the IRS account. Some government agencies seem to be using Login.gov as a similar partner for added security. I was recently forced to convert my name/password OPM (Office of Personnel Management) account to Login.gov It has been a nightmare... hour-long waits on the phone just for human help logging in, websites that don't work. I hope all other government agencies I need an account with opt for ID.me..
Hello! We are glad that your ID.me verification has made it easier to access the IRS and utilize well deserved benefits. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rodney! We sincerely apologize for this frustrating experience. Our team is happy to help. Please send us an email at [email protected] for prompt assistance. We look forward to hearing from you. -ID.me Social Response Team