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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Very easy to manage and very important in the world today
I wish I could skull f the people at this company. And after I write this they will do the usual auto reponse. FFFFFFFFFF off
Hello Michael! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
I have been trying to get my unemployment for 2 years and I had my identity verified by Id me but unemployment say that they didn't get a email from I'd me and told me to reach out to Id me again and I have been doing it for the past few months and I'm not sure what the plan is
Hello Bayinnah! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. -ID.me Social Response Team
Couldn't get the selfie video part on the smartphone to work. After clicking on the link to start the video nothing happened. Uploading the photos was a breeze.
Hello Malvyn! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
I was able to complete to entire login process and I really enjoyed the security to make sure and ask all the questions for identity proof. Many steps but it asked and completed each one on its own.
Hello Victor! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 5 star review of ID.me. -ID.me Social Response Team
Nice fast and easy they asked for the documents i already have and carry on hand 1st i created account fill in information then up loaded my documents i wanted to use and video chatt
Hello Kevin! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
The experience was great. Fast and friendly. Professional and courteous. Enjoy it for yourself sometime.
Hello Eric! Thank you for your feedback regarding the identity verification process and our member support team. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Although my experience in resolving this issue took over a month, once Michael with Operations Team and AJ with the Escalations Team got involved, they were able to resolve my issue quickly. So thank you to both for resolving my issue. Thanks, AJ, for walking me through the process and reverifying me.
Hello Keel! Thank you for your feedback regarding our member support agents! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
It was difficult going through the process, but well worth it.
Hello Dorothy! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
The ID.me rep was very polite professional and took his time to assist. The direct services and customer service has declined in this country and as a customer service rep myself I know how demanding and hard it is. And this should be the standard for customer care. I hope when this is read you can do more than just forward or provide a verbal " way to go or keep up the goo work" people like Jeremy are leaders and should be not only provided opportunities to advance and develop but also be proud of what he is doing and give this man some more money to bring to his family home! He is working hard to do so and you can tell he likes what he does. Lift your workers who lift your customer care :)
Hello Ceee! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Everything was fine and done with professionalism and in a timely manner … thanks for everything … and we hope others are satisfied with your service
Hello Aaron! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Clear directions to fill out and submit the application. Quicker response. Thank you.
Hello Calmen! We are glad that you were able to successfully verify your identity as a Law Enforcement Officer. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Obtaining verification of my identity and then obtaining a personal protection pin for tax filing was easily done
Hello Robert! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Still waiting for about 4-5 days to be able to access my acct. I have never
R had this problem before.
Hello! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
Could be a faster process but I did eventually get everything done and got my paper work I needed to print it out
Hello Amy! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
I just set up access to my IRS account online with ID.me. The website was clear and easy to understand. I had received a suspected spam saying I had a refund. I didn't click on it, but did want to check if possibly I Did have a refund. I don't. I'm glad to learn about the website. I use an accountant, so usually just ask her. But it is good to be able to have direct access.
Hello Emily! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was easy to verify my military and I also get savings on the plan.
Hello Michael! We are glad that you were able to successfully verify your identity for discounts with ID.me. Thank you for your 5-star review and your service. -ID.me Social Response Team
Was good... except for the fact I didn't get what I wanted...
Hello Sean! Thank you for your review of our service! If you have any questions or require and further assistance, please send us an email at [email protected]. -ID.me Social Response Team
So I was searching for some info I needed from the IRS website. The info I needed was outside the parameter of dates listed. I needed to set up an IRS account. At first I was skeptical because I wasn't "feeling" the thousands of questions I imagined they would ask. Well, Low and Behold, that was not the case. There were 5 easy steps to getting what I needed.
Hello Effrem! We are glad that you were able to access the IRS successfully using ID.me. Thank you fo your 5-star review of our service. -ID.me Social Response Team
The gentlemen who helped me was very helpful and friendly, he knew his job well and helped me along the process.
Hello William! Thank you for your review of our service and our member support agent. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello William! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team