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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Short wait time for scheduled Proof of identity via Video Call…. Started with great hello greeting to giggles (I'm assuming because of my email address), smooth conversation and direction that was required! Thank You
Easy process for anyone who's comfortable with online platforms. Only inconvenience is that you have to submit your items to be reviewed first so you can't have your web-meeting with the agent the same day
Hello L. C.! Thank you for your feedback and 5-star review of ID.me. We sincerely appreciate it! -ID.me Social Response Team
Buen trato y persona amable.
Recomiendo poner mas personas que hablen español para que sea corta la espera.
¡Hola Joel! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
It was a good and Useful,
And helps me a lot.
Thanks.
Hello Shahid! We are glad that you find your ID.me verification to be helpful in accessing our partners online! Thank you for your 5-star review of our service. -ID.me Social Response Team
Simple instructions and the process was quick. The face scanning takes a little adjusting but you get good feedback in the process (the system gives you direction i. E. 'move left') which was very helpful. Login.gov never accepted any photo or even a scan of my drivers license- it was downright maddening.
Hello Margot! We are glad that you found this process to be quick and easy. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
My representative was super polite and patient. Very calm and informative, she made it very easy to understand each step and what was needed.
Hello Shawna! We sincerely appreciate your review of our service and member support agent. Thank you for your 5-star rating of ID.me. -ID.me Social Response Team
It was very easy to follow instructions to verify my identity using ID.me. No hassle, no glitches, or no waiting during the whole process.
Hello Kam! We are glad to hear that you were able to verify your identity successfully and with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
ID.me is very important, efficient and informative.
Hello Pansy! Thank you for your positive review of our service. We sincerely appreciate your feedback. -ID.me Social Response Team
Save your stuff and I Manordale are you to find things quicker. I pay all my bills online and never see a bill which was an issue
Hello Bill! We sincerely apologize if you experienced any difficulty with our service. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
The process was very easy from beginning to the end. Everything was explained throughout the process.
Hello Stacie! We are glad that you were able to verify your identity with ease. Thank you for your feedback regarding the identity verification process. -ID.me Social Response Team
I feel secure sending my ID picture and a selfie and knowing there's no way someone else can get on my account plus sending a code to my cellphone is totally secure.
Hello Cesar! Thank you for your feedback regarding the security of ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Thank you guys help me so much great work you guys
Hello Harvey! Thank you for your feedback regarding the identity verification process and our member support team. -ID.me Social Response Team
My experience was very good with y'all and thank you very much
Hello Cleaveland! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Mi experiencia fue muy buena. De excelencia me ayudó en lo que necesitaba
¡Hola Johanny! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Good. When I had the opportunity to make the video call, I had a very good experience with the person I identify with.
Hello Jeannette! We sincerely appreciate your feedback regarding the identity verification process. -ID.me Social Response Team
3rd time trying to get though as the saying goes...(and the other 2 times were MY fault,) 3rd time's a charm
Hello Gordon! We are glad that you were able to successfully verify your identity. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The online process is quick & efficient to safeguard your ID.me account. It's all processed online, with no need for a physical visit. Great & secure process!
Hello Richard! We are glad that you found this process to be quick and easy! Thank you for your feedback and your 5-star review. -ID.me Social Response Team
My experience with ID.me was frustrating for me because I was having a hard time up loading my documents. The things that made me feel better was ID.me responded promptly and me feel alot better. They didn't get frustrated with and they were very friendly understanding when it came to responding back to help me. Thank you ID.me for being patient and prompt when it came to responding and helping me.
Hello Quantina! We are glad that you were able to successfully verify your identity. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
The directions how to follow step by step is very clear and easy to follow. Also receiving confirmation by txt and email is very assuring and secure
Thank you
Hello Marcel! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Mercedes at ID.me went out of her way in my verification process to get an IRS on-line account. Living in China, it is sometimes hard connecting to the USA. When I got to the video process, I could not connect. Mercedes called my family in Arizona and I was contacted. We connected via Zoom, and the verification process was completed thanks to Mercedes' effort. She was nice and friendly during the interview. Much appreciated! Thank you!
Hello Michael! We are glad that you were able to verify your identity successfully. Thank you for your 5-star review of our service and member support agent Mercedes! -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Yvonne! Thank you for your positive review of our service, it is sincerely appreciated! -ID.me Social Response Team