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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The online verification did not proceed well and was inconclusive. It may have been due to poor cell phone reception.
The 'live ' I'd processwas good and very good. The agent was excellent.
Hello John! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service and member support agent. -ID.me Social Response Team
The process was very smooth and very professional I was very pleased
Hello Brett! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
In the beginning I had problems setting up the account. Created a ticket and a few hours later someone made contact problem resolved. Finally got to video call and things were handled professionally, upon completion was told how to complete ID verification!
Hello Alice! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
My agent was friendly and professional. Once we got on the video chat it only took about 5 minutes from start to finish.
Hello Rosalie! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service and our member support agent! -ID.me Social Response Team
Fue la mejor experiencia me atendieron muy amable, tuvieron paciencia
¡Hola Davelisse! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I had a very great experience with Sam he was very helpful with me all in all it was great experience thank you so much for your patience appreciate it
Hello Joe! Thank you for your feedback regarding the identity verification process and our member support staff. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Pretty self explanatory and simple for the most part, It took about 15min to join a video chat, after they accepted my documents, and she was very nice and helpful...
Hello Lacie! Thank you for your feedback regarding our member support agent! We appreciate your 5-star review of our service. -ID.me Social Response Team
Fast and easy process and the interviewer is polite and helpful
Hello Lee Lung! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
There fast and easy speaks clear so there's no misunderstanding and it's the safest way to share your personal information
Hello Omar! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
ID.me me ayudó a crear mi cuenta en línea con el seguro social, mi experiencia fue excelente.
¡Hola Carlos! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
The instructions were pretty straightforward and I am not very good with technology. I was able to successfully succeed on the site.
Hello Christine! We are glad that you were able to successfully complete your verification with ID.me. Thank you for your feedback and 4-star review of our service. -ID.me Social Response Team
Needed help from a friend to at least get close to the actual video chat... once l got there i found the fellow, Thomas A very helpful for this 67 year technophobe...!
Hello Dave! We are glad that you were able to complete the identity verification process successfully! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was a Peggy Lee Experience, (is that all there is?). But I did it! I felt supported throughout and accomplished my goal. I wish I could learn to dial back my anticipatory anxiety.
Hello Leslie! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I had not heard of this service before. I knew and appreciated the fact that many businesses and organizations offered benefits to people who had served the public in many careers that were underappreciated in the past. ID.me makes it easy and safe to access these benefits by verifying that I am eligible for offers for people they wish to reach. I really find this a valuable service.
Hello Jim! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback regarding our service. -ID.me Social Response Team
Great representation, very explaining all aspects of documents and procedures very clear while spoken
Hello Emma! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
¡Hola Jorge! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I want to thank the agent for her support and willingness to guide me. Best regards.
Hello Monica! Thank you for your 4-star review of our service and member support agent. We sincerely appreciate your feedback. -ID.me Social Response Team
The website was easy to understand & navigate. I am a retired Marine veterans& I appreciate being given this discount from Verizon.
Hello Daniel! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review and your service! -ID.me Social Response Team
Los operadores dispuestos a ayudar muy atentos al cliente en todo momento y hacen sentir confiado
¡Hola Abraham! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Vicky! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team