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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Everything went so well it surprised me just followed directions and it all worked!
Normal, todo bn y facil, no tuve problemas con llenar ni validar mi ID
¡Hola Glorymar! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Very self explanatory
Easy instructions to follow
The Live Agent's we're very professional outstanding service
Hello Galonda! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
These people are very professional and will take time to walk you threw the step, they we're prompt in getting back to me in regards to completing my account. The FaceTime call came promptly very satisfied and will use them again
I really love ID.me it okay for me and I like the way he works I like this and I will always use this forlife
My experience was they were fast accurate and straight to the point. The IRS and department of Labor and everything just from this interview my technician was amazing
Hello David! Thank you for your sharing your positive experience with ID.me. We sincerely appreciate your feedback and 5-star review of ID.me. -ID.me Social Response Team
Excellent, professional staff, very patient. Loved dealing with the staff. Would recommend id.me to anyone
Hello Rebecca! Thank you for your feedback regarding our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Just took a few easy steps to set up ID.me and verify identity
Hello Doug! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback regarding the identity verification process. -ID.me Social Response Team
The ID ME website is very simple, navigation is great, the way the questions were worded they make it very understandable.
Hello Robin! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Ramon! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
1 entered email.
2 received text message with verification code.
3 entered verification code.
4 received text message instructing me to take a selfie. Not allowed to wear reading glasses, so instructions were hard to read.
5 selfie approved after about 15 seconds. Then allowed to enter my transaction.
6 received two text messages telling me to reply if I think this sequence was fraudulent. If I was committing fraud, I obviously would not reply, so these seem useless.
Hello Phillip! Thank you for your feedback regarding the identity verification process as we are constantly trying to improve our member experience. Thank you for your review of ID.me. -ID.me Social Response Team
I needed some information and was instructed to go to this website and I am so thankful I was able to get this situated so easily. Literal clicks from obtaining what I needed and it all took no less then 5 minutes!
Hello Eric! We are glad that you were able to complete the identity verification process quickly and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
They were so fast, secure and professional with the whole process of verifying my identity, no hassle or confusion. Absolutely loved how quick and easy it was and the patience of the agent was PHENOMENAL. Highly recommend to anyone who is in the same situation as I was with verifying my identity to truly trust to have the best experience here.
Hello Mercedes! We are glad this process was quick and easy! Thank you for sharing your positive experience with ID.me and for your 5-star review of our service. -ID.me Social Response Team
It was a very Helpful And I understand everything and I get unsettled everything I need and he was patient with me
Hello Naomi! Thank you for your review of our service! If you have any questions or require and further assistance, please send us an email at [email protected]. -ID.me Social Response Team
Very goo for the people who attended me they are very kind and very effective with their question
Hello Fredy! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
The website is very user friendly with very helpful technicians available all through the process gives you the good feeling that your never alone and an agent is always right by your side.
Hello Mikel! Thank you for your feedback regarding the identity verification process and our member support team. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was very easy to follow and to do what I was instructed except for taking a selfie of myself which proved to be a little challenging, but I eventually was able to do it.
Hello Lucy! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
The best experience ever. Excellent customer service.
Hello Evelyn! Thank you for your feedback regarding the identity verification process and our member support team. We thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was easy … simple, fast and user friendly. It was good because not much time involved … thank you.
Hello Henry! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback and 5-star review. -ID.me Social Response Team
It was great it was wonderful she helped me with no problems she helped me get everything fixed it was the best experience I've ever had
Hello George! Thank you for your 5-star review of ID.me and your feedback regarding our member support agent. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! We are glad that you were able to successfully complete the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team