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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Things went smoothly and I think they have a way to help fight back against hackers.
Hello Fred! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review. -ID.me Social Response Team
Very nice and pleasure
Thank you for a great service
Hello Francisco! Thank you for your feedback regarding our service. We sincerely appreciate your 5-star review. -ID.me Social Response Team
It was well worth the time it took to get the job done. The instructions were clear and concise. The uploading was a simple process and necessary for security. I would definitely recommend ID.me!
Very pleased with the service. And very glad that this service is available for ID verification.
Hello Lewis! Thank you for your 5-star review of ID.me, we sincerely appreciate your feedback. -ID.me Social Response Team
My agent was amazing. He explained the process and made it extremely easy to where we was done before I even realized it.
The experience was extremely fast, secure and very convenient. The agent showed great patience and professionalism. Trying to reach or handle business with the IRS can be sometimes frustrating especially when it comes to providing the proper paperwork or verification. I. D Me made the process so much simpler and easy! Highly recommend!
I had a lot of difficulty because I was working on a laptop that did not have an operational camera. The ID me agent called me on my cell phone and worked me through the process. She was very patient and understanding of the difficulties on my end and it took only a minute or so for her to complete the process!
Hello Curtis! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star rating of our service. -ID.me Social Response Team
Verifying my identity was easy. Especially having a link sent to my phone to use my camera for this made it simple and fast. I was able to access the features fast for my need.
Hello Henry! We are glad that you were able to verify your identity with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The process was helpful and faster than planned. Be ready with the information requested and make sure your computer camera works.
Hello Margaret! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review. -ID.me Social Response Team
He was very detailed and made sure I understood everything. I appreciated his experience and professionalism.
Hello Carmen! Thank you for your review of our member support agent. We sincerely appreciate your 5-star review. -ID.me Social Response Team
Very smooth and efficient process. Very detailed and everything was explained at every step in the process. Very professional and polite assistant fixed my issues in a timely manner.
Hello Donnie! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Thus experience was very easy. Not a hassle at all. It shows much professionalism even through the time of filling in my information. Awesome!
Hello Shametria! We are glad that you were able to verify your identity quickly and with ease. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
La experiencia fue exelente, me ayudaron en todo momento, ya que yo soy una persona con necesidades especiales... gracias por la ayuda
¡Hola Mileiza! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Site crashes EVERY time I do the facial recognition scan. I talked / video chatted with a very friendly CSR who attempted to help me, but still didn't work. I will try again
Hello Jeffrey! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
. I thought ID me was fast ………and guy was nice. I thought it was a great job done
Hello Alisha! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I don't know no characters name. The interview was good. Do I suppose to call in tonight at midnight still to see if my unemployment benefits is on my card?
I have to share that I have restored faith in the Id.ME site. They have improved so much and Now it's much user friendly. Try it for yourself! You'll leave happy and confident about what and how they do it..
Hello Elias! Thank you for your feedback regarding our service. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I still have tax money that still haven't been sent to me because of identity verification
Hello Joseph! Thank you for your feedback regarding the identity verification process. We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James! Thank you for your 5-star rating of ID.me. We sincerely appreciate your feedback! -ID.me Social Response Team