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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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ID.me feels like an easy to use service to help verify a person's identity. I have not done this before until now, but it is no way difficult to learn. I am grateful in the sense that this will ensure that people can verify their own identity through the form of a
Video call. To me, that reason alone is comforting. There is no doubt that identity theft is huge problem in this world. I personally believe ID.me is a step in the right direction. I hope that this service will continue to be utilized in the years to come. Thank you.
Security was great. Agent was awesome. Hope it goes well in recovering my benefit. Video conference was easy.
It was easy to read and process the information having a video chat was easier than making copies of what they requested.
It was quick and easy. I feel that I have a secure link to my account.
Smooth and efficient. The agent was very professional and very helpful.
Hello Justin! Thank you for your 5-star review of ID.me and our member support agent. We sincerely appreciate your feedback regarding this process. -ID.me Social Response Team
It was very helpful too me and I would use it again if I ever had too and the people was very awesome too
Hello Casey! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Successful - get your EIP securely. Good program. It's readable and easy to follow. Everyone can do it
Gives you all the choice's to get approval, fast to get done, can be used at VA., Lowe's, and other stuff!
Nice and professional as informative and clear. American service standard from American kind and professional people.
A very wonderful experience with id.me. The agents at id.me, really helps, and they make sure you are satisfied before you get off the phone. The managers at id.me must have really trained there agents in order for them to be able to understand your situation with your account. Thank you...
Hello Elijah! Thank you for your praise of our member support agents. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Agent was awesome very professional and great at his job very polite and also demonstrated great people skills thank you for helping me
Excellent customer Service Professional real nice and caring! Positive attitude towards their customers
Was excited that there was support on Saturday. My needs were met and this
Hello Watson! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
The young lady was very professional and that is hard to come by these days. She was very helpful and walked me through each process.
The experience with ID.me agent was quick and easy. There were able to solve my problems without any issues. I only had to wait about 10 minutes for an agent and finished the video call in about 5 minutes. I appreciate their friendliness and professionalism.
Hello Tiffany! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback regarding our member support agent. -ID.me Social Response Team
Everything went well, the only reason it is less a star is because, the volume of the interviewer is not loud enough for me to hear. I am a senior citizen, I can barely hear him, I had my nephew to help me, but the volume was at your end. Other than that, everything went very well.
Hello Francis! Thank you for your 4-star review of our service. We sincerely appreciate this feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
Contact support if at anytime you get stuck on any portion of your log in or verifying... they will get you going and figure out any/ all problems your having Guaranteed!
The service that I received was awesome. The emails were returned almost immediately. They were patient with me. They walked me through it. They help me get through the process of getting myself signed up to get back into my account through their new mechanism called ID Me. I was very very pleased. This an added layer of protection to protect my information, which I like.
Hello Sandra! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback regarding our service and member support team. -ID.me Social Response Team
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Hello Edward! Thank you for your 5-star review of ID.me We are glad that you were able to verify your identity with ease! -ID.me Social Response Team